I've been in the position where I've royally screwed up, and deserved to get laid off from my job. Today's post covers a screw up that I have to deal with for an upcoming cruise, and a vendor's representative who does nothing but screw up.
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When I booked my Hawaii cruise, I noticed that the cruise line didn't have a place where I could enter my middle name. Normally, this would not be an issue, as TSA does not get involved (much) in who can (or can't) go on cruise ships. However, since the cruise line booked my air, I found that they screwed up the booking of my flights.
Sometime toward the middle of the year, NCL sent out an email to inform those people who are using the cruise line to book their air travel that they would need to have their complete legal name on file for their flight booking. I contacted NCL, and gave them my full name: Marian Ann Johnson. Well, I found out that NCL sent the name "Marian Johnson" to United Airlines, and not "Marian Ann Johnson." This prompted a call to United, where I needed to get past their unfriendly chatbot to reach a human who could fix my problem. And even then, they may have created an error, as my name now reads "Marianann Johnson". When I called United for a second time, their chatbot threw up a gauntlet that got in the way of reaching a human to fix the problem the first agent may have caused. When I finally reached an agent, she said that TSA should accept this. I am very skeptical, so I will soon be contacting TSA to verify this claim. AARGH!!!!
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Just after dealing with my plane ticketing issue, I had to attend a co-op board meeting. Although I can't say too much about went on at the meeting, we made the site representative of our management company very uncomfortable - his performance does not meet the standards I'd want to see in someone with whom I'd do business. I asked him about an issue regarding a light that illuminates a sign, and he reported that the light was fixed - the electrician had worked on the light the day before. Well, I was upset. He is responsible for verifying that all contractors complete their work to our satisfaction before paying these vendors. So I said that I'd check this light when I went out later. And, of course, it was not lit.
At this point, I was livid. This man had left our meeting early, as he was not up to the criticisms we had about his performance. And now, I had proof that he didn't bother to check that the work was done properly. I'd bet that he'd pay the bill for work not done if I didn't call him out. So I wrote a polite letter (with photographic evidence) that the work was not done, that the light was not on, and asked him to get this fixed ASAP. Of course, I made sure to copy the full board on this issue, and blind copied his boss. 24 hours later, he still have not replied to my email. So, sometime tomorrow, I will send an email to his boss, saying that I (as an individual, and not as a board member) have no confidence in this man being able to take care of requests in a prompt manner, and that I intend to write to the boss from now on for any services that I might need.
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Please remember that I have screwed up big time in my career, and have paid the price for it - I was dismissed from my job. Since I have a responsibility to the co-op's shareholders, I will exercise the same kind of responsible decision making that others have had to make when dealing with careers like mine....
