Now that I'm back on dry land, I now have a chance to look back on this cruise. Strangely enough, an old phrase from a Russian novel comes to mind:
"Happy families are all alike; every unhappy family is unhappy in its own way"
From having friends who are polyamorous, I learned that good communication, honesty and openness are the keys to successful relationships. In the case of cruising, good communication is essential to having a good cruise experience. On disembarkation day, Virgin Voyages turned a good cruise experience into a disaster by poor communication.
Will I take a cruise on Virgin again? Maybe. But I'll have to see how they respond to a complaint letter I plan to send them.
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A question posed by an old, cynical joke was:
Besides the assassination Mrs. Lincoln, how was the play?
This same question reflects my feelings about the cruise. If I could ignore the last hour or so onboard the ship, it would have been an excellent cruise. Even then, communication issues were black spots on a very white sheet of paper. Virgin depends too much on its app to notify people of things going onboard the ship. Instead of simple announcements that the ship has made port, and that passengers can leave the ship for shore excursions, they only send quiet messages to cruisers via the app. If one doesn't constantly look at their phone, one can't know what's going on.
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RQS and I have some time before we can schedule another cruise with Virgin. Before then, we will be taking another cruise with Princess, and maybe a cruise with NCL Virgin won't be back in NYC until autumn. And then, it has no cruises sailing out of New York scheduled for 2027. Will they be in New York in 2028? I doubt it. And even if they were, I'm not sure if I'd sail with them again. I don't want to deal with another experience as ugly as our disembarkation experience, even though (for us) it lasted only 15 minutes. I'd have no problem with Virgin if it had good communications with its cruisers. But it doesn't. It is not a cruise line that holds up its customer experience by both belts and suspenders - they don't use both Plans A and B for communicating with its cruisers.
PS: I got a response on my email to Virgin. They actually looked into the details of my issue. Hopefully, they will correct things for the next time something similar occurs.







