Yes, it's another installment in my air conditioner story, because work has kept me too busy to have much of a life outside the office.
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Yesterday, I was finally able to reach someone from Tech Support who was willing to help me, although being overworked at the moment. After 30 minutes of waiting, being next on queue, I realized that Friedrich's WiFi support is both understaffed and underappreciated. So I played it nice when I finally reached the gentleman on the other side of the line. He noted that he was backed up and wouldn't be able to start the exchange of emails that would allow me to resolve my Air Conditioner's WiFi problem. At this point, I calmly explained the situation from last week, and asked him to send me an email to make sure that he could reach me and that I could reach him. (It also gave me a name to use in my next complaint latter, if one is needed.) And that he did....
I need to get all this information from you:
Steps to get firmware:
1-. Click MENU button -
2-. Find the option ( SYS ) on the screen using the UP and DOWN arrows and click MENU whenever you find it.
3-. Go all the way down to the option FW and press MENU that will show you the Firmware of your unit.
4- Full Name -
5-. Full Address -
6-. What kind of phone are you using to connect ? ANDROID OR APPLE ?
7-. What error are you getting when you try to connect ? -
8-. Serial Number -
9-. Best callback number -
10-. Model number –
This was not a problem for me, and I sent him a response within 30 minutes.
Since the gentleman on the other side of the line said that he was backed up and wouldn't be able to get back to me for a day or two, I figure that it makes sense to wait until after the weekend, as both air conditioners will be in place, and that I'll know if I have the same problem with my bedroom unit.
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