A quickie regarding my air conditioner problem.

 

 

Yes, it's another installment in my air conditioner story, because work has kept me too busy to have much of a life outside the office.

- - - - - -

Yesterday, I was finally able to reach someone from Tech Support who was willing to help me, although being overworked at the moment.  After 30 minutes of waiting, being next on queue, I realized that Friedrich's WiFi support is both understaffed and underappreciated.  So I played it nice when I finally reached the gentleman on the other side of the line.  He noted that he was backed up and wouldn't be able to start the exchange of emails that would allow me to resolve my Air Conditioner's WiFi problem. At this point, I calmly explained the situation from last week, and asked him to send me an email to make sure that he could reach me and that I could reach him.  (It also gave me a name to use in my next complaint latter, if one is needed.)  And that he did....

I need to get all this information from you:

Steps to get firmware:

1-. Click MENU button -
2-. Find the option ( SYS ) on the screen using the UP and DOWN arrows and click MENU whenever you find it.
3-. Go all the way down to the option FW and press MENU that will show you the Firmware of your unit.
4- Full Name -
5-. Full Address -
6-. What kind of phone are you using to connect ? ANDROID OR APPLE ?
7-. What error are you getting when you try to connect ? -
8-. Serial Number -
9-. Best callback number -
10-. Model number –

This was not a problem for me, and I sent him a response within 30 minutes.

Thanks for sending this so quickly!

Marian Johnson

XXXXXXXXXXXXXX

XXXXXXXXXXXXXX

Model: WCT16A30A

Serial: ########

Firmware: 1.02

Looking to connect with: 

1. An Android Phone

2. An iPad

I want to be able to use both devices.

Friedrich Connect software on phone/iPad/and Website doesn't connect with the AC.  I've received "unable to initialize association process" and "Error X107 TypeError Network request failed."  it advises me to call Friedrich Support with information from message "2.0.1.10.123.45.2"  This info will come up on both iPad and Android phone.. The other gentleman (who was in a rush last Friday) told me that I needed a firmware upgrade based on what I was seeing.

Best callback number: 914-###-####.  Please note that I need to know in advance that I'll be receiving a call.  (I have some after work responsibilities that can make an unexpected call turn into a problem.)

Do you think I'll have this on another Wallmaster unit being delivered this week?  I had to replace the AC in my Living Room/Kitchen area first, and then decided to replace the Bedroom AC 3 weeks later.  Hopefully, I can get firmware for that unit (I don't remember the model number off hand, but it is a 12k BTU / 110v unit) that works "out of the box.". If so, can we accelerate the firmware update process for that unit if needed?

Since the gentleman on the other side of the line said that he was backed up and wouldn't be able to get back to me for a day or two, I figure that it makes sense to wait until after the weekend, as both air conditioners will be in place, and that I'll know if I have the same problem with my bedroom unit.  

Would I recommend Friedrich units to others?  Not unless they were forced to use a unit which would fit an old Fedders in-wall sleeve.  Since Friedrich is the only company making units for these sleeves, they have a monopoly that both appliance salespeople and the manufacturer take advantage of.  Sooner or later, this will change.  Until then, we're stuck with a company that causes needless problems for its customers.