One of the reasons I took my recent cruise on NCL was to build up rewards points for the Hawaii cruise I am planning to take next year. My former cruise partner got me addicted to having a meal or two in NCL's specialty restaurants, and I missed them on the two most recent cruises I took without her. Luckily for me, on my most recent cruise, I met a dining partner ready and willing to have me share her table at two of these restaurants using her coupon.
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At the time I booked my trip on the Gem, I was supposed to get two extra points per night on the ship. This would mean that instead of having 70 points, and remaining in "Gold" status, I would have 84 points and be promoted to "Platinum" status.
If you look at the benefits offered to Platinum status members over Gold status cruisers, I would get two specialty restaurant meals each time I cruise. And I wanted to make sure I get it with this cruise. Unfortunately, NCL did not credit my account with the 21 points I expected. They only credited me with 7 points. So I called NCL around 6 pm on the Wednesday after the cruise. After a disconnected call, I was able to reach a service agent who agreed with me - I was supposed to get credit for 21 points, not 7. She said that she would reach out to the points department, and get this problem resolved.
At the time I started this entry, NCL has yet to credit me with the extra points. This is not a make or break issue for me. But it is something I will include in a letter to the CEO if the issue is not resolved in my favor within the next week. If it is resolved, I will send a thank you letter. Either way, I have something to write about - and I will keep my readers informed.
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