The saga of water that flowed wrong - so far.

 

On New Year's Eve, RQS overfilled my tub, and water ended up flowing onto the ceiling of the apartment below me.  Although I'm pretty sure I know both cause and way to prevent this from happening in the future, I did the safe thing and reported this to the co-op management company, and asked for someone to investigate.  With a statement from the co-op saying what damages I may need to take care of, I could then go to my insurance company and file a claim under my policy.  This should be a no-brainer, and something that should be taken care of with a minimal amount of fuss on my end.  But things aren't as simple as they seem.

Both my downstairs neighbor and I reported the problem to the managing agent over the weekend, and we expected return phone calls (or emails) that next Tuesday.  All I got was crickets.  I figured that by Thursday I'd need to write again and ask for an update - which I got.  Finally some information!  The site representative was in contact with our plumber and would look to set up a date for an inspection.  I was bothered by this.  The same plumber was here that Tuesday morning, I was here that Tuesday morning, and my neighbor was here that Tuesday morning.  There was no excuse for not asking the plumber to spend a few extra minutes to come to our two apartments and determining the root cause of the problem.

The following Tuesday, we held a co-op board meeting.  As much as I can't talk about many things that happened in the meeting, I can say that I brought up my concerns to the site representative.  And he told me that he already scheduled an inspection of the two apartments' plumbing on Friday at 8:30 am.  What if either of us was planning on being away?  The site representative should have checked with the apartment residents before committing to a date and time.

As you can guess, I am annoyed.  From the time that the problem was detected to the time the apartments were inspected would almost be two weeks.  You can easily see why I want this site representative replaced as soon as possible.