Thursday, July 27, 2023

UPS fouled up, and now I will soon have 2 Dresses

 

A couple of days ago, I reported a delivery screw up regarding the above dress.  UPS and Lane Bryant reported this dress as being delivered.  However, it was not in my apartment's entryway, nor was it in front of my door. So I promptly called Lane Bryant to rectify the situation, and they sent me another dress without charge.  Yesterday, I received the above dress, and it looks better on me than it looks like in the picture.

Very early this morning, 1:30 am, as I've started writing this post, I receive a message from Lane Bryant - I will be getting a package delivered later today.  What could this be?  

Well....

I checked the timing of all my communications with Lane Bryant, UPS and the Post Office, and I think I know what happened:

  1. Lane Bryant ships the package to me via UPS.
  2. Two days ago, UPS and Lane Bryant say that the package was delivered to my door.
    (Lane Bryant is using UPS's tracking system to be notified of delivery, then sends me a message as well.)
  3. I call Lane Bryant, and they issue a refund for the original shipment.  At this time, I place another order for the same dress at the same price as when I placed my original order.
  4. Yesterday, a dress arrives at my door while I'm cleaning up the apartment.  (Dress #1)
  5. After doing some shopping, I try on the dress and take the above photo.
  6. The clock strikes midnight, and I get up to write my blog entry for the day.
  7. At approximately 1:30, I see a message in my email from Lane Bryant - my package will arrive tomorrow.  (Dress #2)

From what I can tell, UPS decided to use the post office for last mile delivery.  Dress #1 was the dress that was reported as being delivered by both Lane Bryant and by UPS.  UPS reported delivery as complete when it wasn't.  Additionally, UPS reported the dress as having been left in the vestibule of my apartment.  So I had legitimate reason to believe that the package was not delivered to the right location.  The notification I just received probably refers to Dress #2.  This time, UPS does not look like it is involved with the delivery - the post office is handling the dress from first to last mile. 

At least, I can return one of the two dresses....

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