Tuesday, August 8, 2023

Taking care of medical business

One of the problems that I've had over the years is keeping my prescriptions straight.  No, I'm not talking about which drug to take and when to take it.  Instead, it's getting the orders in sync enough, so that I can expect all of my prescriptions at the same time when I am ready to reorder them.  This is not usually something that can easily be done, as none of the processes in place are geared to sync up prescriptions A, B, C, and D that are prescribed at different times, so that they can be delivered in one periodic shipment.

As much as I have to live with the headaches of a system not designed for patient convenience, I am most annoyed by a system that relies on inefficient mechanisms to confirm that a doctor wants to renew his/her patients' prescriptions.  When a recent drug (noted above) needed physician approval for refill (my 3 x 30 day orders were up), the system depended on me to contact the physician instead of providing him/her with a list of patients/drugs up for refill, and an easy way of checking off everything needed for the approvals. (This is how I see it.  It may be much easier from my doctor's point of view.)  So I had to chase down my doctor, and have his office send in the renewal.  To make things worse, is that there is no way for me to switch a prescription to go to the mail order pharmacy - I must go through the doctor.  (Even this is reasonable, but inconvenient for people like me.)  But what happens when a prescription is lost in limbo, like the one above?

Last Friday, I noticed a problem with the above prescription.  Unfortunately, my doctor was off for the weekend.  So I had to make a phone call on Monday morning.  The problem wasn't fixed on Monday (a slip up by the doctor's office), and I had to supply even more information to the office, so that they could get things straight.  Luckily, after my call back, things finally got fixed.  With only 7 pills left in the old prescription, I'm glad things are moving forward again.

There has to be a much better way.  Is this a problem in other countries?  The American medical system is extremely inefficient, and I wish I had access to something better.  We aren't getting our money's worth.  Doctors, Nurses, and other medical staff are not getting their fair share of monies being spent on health care.  The only people making out in our system are the big players: the major hospital chains and big pharma.  Hopefully, market pressures will eventually force our system to provide better value for monies being spent on it.  But I don't see that happening in my lifetime.
 

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