Sometimes, Amazon gets it wrong.

Today, Amazon reported the above item as being delivered to my door.  One problem.  Although I can see that it was delivered to a building in my complex by the color of the paint and the style of the floor, it was not delivered to my apartment.  Instead, it went to someone in another doorway.  Amazon's last mile delivery service screwed up again!

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One of the first things I've learned to hate lately are the "Last Mile Delivery Services", subcontractors who take products from a corporate warehouse and deliver then to the final recipient.  Unlike UPS and FedEx, Last Mile services usually bid to deliver packages on a route and do not build up the institutional knowledge needed to make complex deliveries correctly.  For example, a woman I noted as being a "Queen Bee" (not in a negative sense) lived in a place where Google Maps could not generate accurate delivery instructions.  She usually had to tell people how to find her place using an alternate address not legally associated with her house on a cul-de-sac.  My case was much simpler.  I live in a complex with 31 apartment buildings with 4 entrances each, and the last mile service delivered my perishable packages to both the wrong floor, the wrong doorway, and the wrong building.  I severed the relationship with the firm shipping my perishables, as their subcontractors could only correctly deliver things to me less than 30% of the time. A woman I know in Queens, NY has had similar problems as her goods were sometimes delivered to the wrong building in her densely populated area.

A few years ago, Amazon started to set up its network of last mile delivery subcontractors, even providing the financing for the delivery trucks needed to set up their businesses.  All of these trucks would carry the Amazon brand, and would only service one customer - Amazon. Over the past few years, it seems like there was a consolidation among these subcontractors, as a friend from the Texas meetup group (not mentioned in this blog) got a job with one of these subcontractors and has her routes strictly managed by Amazon.  I expect something similar occurs in the NYC metropolitan area.  And here lies the problem.

You'll note that in the picture above, the Amazon subcontractor has taken a picture of the door to show that the package has been delivered.  Yet, I can determine by the doormat that the item I ordered was delivered to the wrong doorway, as my doormat is patterned differently.  Sadly, Amazon does not make it easy to tell them exactly what went wrong, as this would be useful information to hold the last mile delivery service to account.  

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Will I buy things through Amazon again?  Yes.  We have few choices, now that the department stores are dying off.  Most things I want to buy do not sell in a high enough volume to be carried by a local store.  But they do sell enough for Amazon to warehouse in regional centers, then delivered to the customer by Amazon's complex logistics network.  Hopefully, next time, Amazon will get it right.

 

 

PS: The UPS Deliveries were delivered the next day via USPS, and the mis-delivered Amazon package made it to my door as well.  Now, I have to return the extra package....

Amazon Delivery. It can suck big time!

Today, I came home to a pile of packages in front of my doorway's indoor mailboxes.  One problem.  ALL of these packages were delivered to the wrong place.  ALL of these packages should have been delivered to the next doorway.  Amazon's captive last mile delivery service screwed up big time!  

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Sadly, almost every business requiring home delivery uses last mile delivery services.  UPS, FedEx, and USPS all tend to give decent service.  (I have my issues with UPS, due to a screwed up delivery they made several years ago involving a new cell phone.)  However, when firms use contractors such as LaserShip and CDL Last Mile, that's when quality goes to hell.  And that's what has happened with Amazon and its captive last mile shipping companies.

Years ago, I used to get delivery of precooked meals from Freshly.  Once each week, I would expect to receive an insulated package containing 6 meals, which I would then eat during the week.  However, Freshly lost money having me for a customer, as they had to give me refunds for improperly delivered packages.  Out of 13 deliveries, only 4 of them were close to being delivered according to the shipping instructions on the package.  Half of these packages were delivered to the wrong doorway, and placed in front of the wrong apartment.  So, I dropped Freshly, and started looking for pre-made meals at the local supermarket.  I preferred Freshly's quality. Yet, if I couldn't count on acceptable deliveries, it wasn't worth my time to call in for refunds on what seemed like a weekly basis.

A couple of weeks ago, a neighbor's insulin shipment was delivered to my door.  The person making the delivery didn't care which group of 6 apartments he dropped the box at.  Instead, he made the package drop, and said "to hell with it."  Luckily, I spotted the problem, and a neighbor took care of delivering the box to its intended recipient (with an apology for accidental opening).  What would have happened if this box was left in front of an apartment that was vacant (which happened to one of my Freshly shipments)?  This woman would have been without an essential medication.  This is inexcusable!

When I tried to contact Amazon, I reached a chatbot - which couldn't understand that I was complaining about someone else's products being delivered to me.  Unfortunately, I didn't have the time to have Amazon call me.  This is just as well, as I want to get this fellow fired.  He doesn't deserve a job if he can't get a simple delivery straight.  

 

PS: A lot of people are having problems due to last mile delivery services.  I'd rather pay for shipping and know I'm going to get my goods delivered correctly.  Too bad that I'm in the minority in this country....