I get frustrated when a business says something is delivered when it isn't.

 

How many of you use Amazon and get notices that your products have been delivered when this is not so?  Well, I'm tired of these presumptive notifications from vendors, as false positives cause a lot of grief when deliveries are time-sensitive.

Years ago, I subscribed to Amazon Prime because they advertised 2-day delivery for most products.  This was very important, as Amazon was the only place where I could find a girl's locking diary that I could give to a young girl before Christmas.  Today, things are different.  On Amazon's site, they tell users to do the following:

1 - Confirm shipping address in Your Orders
2 - Look for a notice of delivery attempt
3 - Check around the delivery location
4 - Ask your household members and neighbors
5 - Wait 48 hours for the package to be delivered
6 - You can check with the carrier

You'd think that Amazon (and its carriers) could always take a photograph of the delivered object where it was delivered, and include that photo as part of an email confirming delivery.  This was helpful to RQS when her package was delivered to the building next door, and made it to her place a day later.  But false positives can cause big problems.

Quite often, I get false positives from Amazon and UPS regarding product deliveries.  The worst of these occurred a while back when UPS and I got our signals cross when I ordered a phone from Motorola.  The confusion had me going back and forth between UPS and Motorola trying to find out where the product was delivered and how to get a replacement shipped to me.  I ended up paying the first month's installment on the phone before I actually received it.  Although Amazon can be bad, but UPS can be worse because they consider a product to be delivered - even when they hand it off to the post office for last-mile delivery.  This happens quite a bit for many small items, and no notice is available on UPS's site to tell the recipient that they handed off the delivery to USPS. 

Shortly before the pandemic and during part of it, I was a customer of Freshly.  Their food was good, but their last mile delivery was terrible.  Out of 13 shipments, only 3 or 4 were delivered correctly.  My boxes were left behind entry doors where I couldn't see them, left in other doorways where no one cared about them, and in one case, left in front of a vacant apartment where the food was left to rot for a week. Although I got reimbursed for my losses, I got annoyed at the last mile delivery service they used - LaserShip.  Like many "Gig Economy" services, LaserShip bid out its deliveries to the lowest bidder, and this often meant that products were delivered incorrectly, if at all.  I'll bet that firms like this were the cause of Freshly's demise.

What in the world should we do as consumers?  For me, I'd report the products as missing as soon as they are marked as delivered and found not to be so.  Someone has to pay the cost for false deliveries and businesses have more clout than consumers to insure that their products get delivered properly.  So, make them pay the cost for the problems they created until these problems are fixed.

 

Weekly Food Shopping

 

Above is a woman who gets in her daily share of minerals in a non-traditional way.  As for me, I end up buying prepackaged meals at the local grocery store, as I am often too tired to prepare a set of proper lunches for the rest of the week.  And this is what I want to focus on today....

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Sometime before the pandemic started, I decided to try Freshly's pre-made meals.  Although they were tasty (and healthy), the problems with the last mile delivery services (e.g. LaserShip) made me cancel the service.  Who wants to look at nearby doorways to find a set of boxed meals that should have been delivered to one's own door?  The last time I used Freshly, their last mile delivery services got the delivery wrong 10 out of 13 deliveries.  So I am a little hesitant about choosing this service.  

After dropping Freshly, I went to Top Chef Meals.  This service is located 15-20 minutes South of me (near where I work now), and is easy to reach for small orders.  When I used it last, I could place an order for 6 meals and pick them up locally for no charge.  This option isn't available today, and I'd have to order 10 meals to get "free shipping."  Yet, I am seriously thinking of using this service again given where I work.  The meals were good, and I could easily customize them to recognize my vegetable preferences.  (I hope that they have better last mile servicing than Freshly does....)

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Unfortunately, the pandemic got in the way of me using these services.  I could now use one, so that I don't have to deal with a weekly visit to Wegman's, Stop and Shop, or Shoprite for my lunches.  It's a big pain to rush out every weekend to pick up my meals for the week, as it doesn't make sense to pay for delivery from a nearby deli.

As you can guess, I am not a fan of cooking for one.  I miss having someone to share housekeeping duties with.  But in many ways, I am still a typical American male - as I will let someone take care of things if possible.  Thankfully, there are prepared meal services available that make my life easier than it would have been had I been in this position 50 years ago.

Amazon Delivery. It can suck big time!

Today, I came home to a pile of packages in front of my doorway's indoor mailboxes.  One problem.  ALL of these packages were delivered to the wrong place.  ALL of these packages should have been delivered to the next doorway.  Amazon's captive last mile delivery service screwed up big time!  

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Sadly, almost every business requiring home delivery uses last mile delivery services.  UPS, FedEx, and USPS all tend to give decent service.  (I have my issues with UPS, due to a screwed up delivery they made several years ago involving a new cell phone.)  However, when firms use contractors such as LaserShip and CDL Last Mile, that's when quality goes to hell.  And that's what has happened with Amazon and its captive last mile shipping companies.

Years ago, I used to get delivery of precooked meals from Freshly.  Once each week, I would expect to receive an insulated package containing 6 meals, which I would then eat during the week.  However, Freshly lost money having me for a customer, as they had to give me refunds for improperly delivered packages.  Out of 13 deliveries, only 4 of them were close to being delivered according to the shipping instructions on the package.  Half of these packages were delivered to the wrong doorway, and placed in front of the wrong apartment.  So, I dropped Freshly, and started looking for pre-made meals at the local supermarket.  I preferred Freshly's quality. Yet, if I couldn't count on acceptable deliveries, it wasn't worth my time to call in for refunds on what seemed like a weekly basis.

A couple of weeks ago, a neighbor's insulin shipment was delivered to my door.  The person making the delivery didn't care which group of 6 apartments he dropped the box at.  Instead, he made the package drop, and said "to hell with it."  Luckily, I spotted the problem, and a neighbor took care of delivering the box to its intended recipient (with an apology for accidental opening).  What would have happened if this box was left in front of an apartment that was vacant (which happened to one of my Freshly shipments)?  This woman would have been without an essential medication.  This is inexcusable!

When I tried to contact Amazon, I reached a chatbot - which couldn't understand that I was complaining about someone else's products being delivered to me.  Unfortunately, I didn't have the time to have Amazon call me.  This is just as well, as I want to get this fellow fired.  He doesn't deserve a job if he can't get a simple delivery straight.  

 

PS: A lot of people are having problems due to last mile delivery services.  I'd rather pay for shipping and know I'm going to get my goods delivered correctly.  Too bad that I'm in the minority in this country....

 

Sometimes, it's the little things that count

Sometimes, it's the little things that count.  As I reported in my prior blog, I had more unsatisfactory deliveries of my Freshly box than I had satisfactory deliveries.  All of the problems related to my Freshly deliveries were related to LaserShip and its Gig Economy business model - it is an Uber for last mile package delivery.  LaserShip is well known for poor quality delivery service, and the vast majority of its Yelp reviews only assign the company a single star - the lowest possible ranking.

So why do I start my first real post in this blog on something other than life as a Transgender person?  Well, not everything in a Transgender person's life focuses around gender identity, gender presentation, or gender manifestation.  Most of the time, our lives focus on the more mundane things such as commuting to work, buying groceries, getting together with family and friends, etc.  Once we start living our lives as our authentic selves, we continue to deal with our normal trials and tribulations in addition to the new headaches of people reaction to our authentic selves. Freshly delivery is one of those normal trials and tribulations - something I'd be dealing with whether or not I was transgender.

I had skipped a month's worth of Freshly deliveries, as I had a freezer full of both Freshly and Top Chef meals.  These meals needed to be eaten before any new meal deliveries were made.  Today was the first day in a month that a new Freshly delivery was expected at my door.  So I decided to check the Freshly site to track the delivery, and I found something that pleased me very much:

It looks like Freshly has finally decided to use another "Last Mile" delivery service to get their product to my apartment.  LaserShip would misdeliver my meals by roughly 12 noon.  CDL had not yet misdelivered my meals by noon, and I take this as a positive sign that CDL would rather its delivery men and women to get the job done right than to get the job done quickly.  However, only a track record of satisfactory deliveries will prove whether this is a positive development or not.  And today's delivery was a success - the Freshly box was found in front of my door at 3:00 pm, exactly where I wanted to find it.