Showing posts with label Returns. Show all posts
Showing posts with label Returns. Show all posts

Saturday, February 13, 2021

I learned something about Lane Bryant and USPS today.

 

 

The other day, I ordered two tops that would work with a pair of wide legged trousers that I recently bought from Lane Bryant.  The above item was not included in the first shipment. Today (Friday), I received a message with the following heading, saying that the above item was delivered:

Delivery Confirmation - but Wait, MARIAN, There's More!

Yet, when I go to the USPS tracking site, it says that the estimated delivery date is February 6th.  And when I went downstairs to my post box, there was no sign of a postal delivery. So I logged onto the USPS tracker site and got the following information:


On its way

Estimated Delivery
Saturday
February 6 
 
1 day left

S
   01 02 03 04 05 06
07 08 09 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28


Shipping Activity

  • Feb 5
    9:13 AM
    Arrived at Post Office
    CROTON ON HUDSONNY
  • Feb 4
    10:52 AM
    Departed USPS Regional Facility
    WHITE PLAINS NY DISTRIBUTION CENTER
  • Feb 4
    8:07 AM
    Arrived at USPS Regional Facility
    WHITE PLAINS NY DISTRIBUTION CENTER
  • Feb 4
    6:00 AM
    Arrived at USPS Regional Facility
    KEARNY NJ DISTRIBUTION CENTER
  • Feb 4
    5:32 AM
    Departed USPS Regional Facility
    TETERBORO NJ DISTRIBUTION CENTER
  • Feb 3
    9:40 PM
    Arrived at USPS Regional Origin Facility
    TETERBORO NJ DISTRIBUTION CENTER
  • Feb 3
    8:25 PM
    Accepted at USPS Origin Facility
    CLIFTONNJ
  • Jan 27
    Pre-Shipment Info Sent to USPS, USPS Awaiting Item
  • Tracking Number 
    xxxxxxxxxxxxxxxxxxx

It seems as if Lane Bryant may be reporting a delivery before it has occurred, or that USPS has sent a "delivered" notice before actually happens.  It is also possible that USPS has delivered the package to the wrong address.  In any case, I have encountered an anomalous communication, and I would love to know more about what has cause this to happen.

 


As you can see, the other top looks halfway decent on me.  So I had high hopes for the the top in the picture.  However, a package was left on my doorstep around 6 pm - and it contained the wrong item.  To add insult to injury, I have to pay $5.95 to return the item - a problem caused by their screw up.  At least, they made the return process relatively easy - if I can get to a post office while it is open.

 

 

 

 

 

 

 

Beware of using credit cards on poorly designed web sites.

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