The other day, I realized that I was getting confused when trying to figure out the exact window in which I needed to take my proctored pre-cruise Covid test. So, I called up NCL and I was told that I could take my test on Tuesday for a cruise that sailed on Friday. Technically, he gave accurate advice, but not complete advice. The Canadian government's site requires that the Covid test be taken within 72 hours of embarkation, not 3 days before embarkation as could be implied by reading all the materials at hand. Given that I had scheduled my Covid test for 2:00 pm Tuesday and my embarkation was scheduled for 1:00 pm on Friday, I should have been OK. But what about RQS? Luckily, RQS read things a little differently than the person from NCL, and we both were able to schedule our Covid (PCR) tests for Wednesday, fulfilling Canadian requirements to the letter. This incident taught us NOT to rely on call center personnel who have been poorly trained to answer questions requiring subtlety of thought. We will now be much more careful in dealing with issues such as this, and ask more questions ahead of time when we have to deal with seemingly ambiguous issues.
I'm hoping that this is the last headache for us before cruising together. I'm sure of one thing: Both RQS and I will be writing complaint letters to the CEO of NCL. Even if nothing gets done for us, these complaints do get passed on to appropriate parties to act on (or not act on).
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