Friday, June 16, 2023

The story of a shipment being (Mis)handled by USPS

 


I ordered a dress from Universal Standard a little over a week ago, and it has not yet arrived.  Instead, it has taken the long way from a fulfillment center in the Midwest through Chicago to New Jersey, then being bounced back and forth between mail processing centers in White Plains, Phillipsburg, NJ and Saint Louis.  It now seems to make sense to start taking bets whether this package will ever be delivered to me, or returned to the fulfillment center.

Universal Standard is aware of this problem and stated the following in its email to me:

Thank you for reaching out to US.

We are so sorry to hear that. Usually, we do not reship orders after they are sent back to US but since this was the last one we are willing to work with the warehouse and have it reshipped if it makes it back to US. The only issue with this is if it does make it it might take even a month. If you are willing to wait we are happy to reship then.

Please let US know how to proceed.

Even though it took a little while for Universal Standard to respond to my request for help, they are giving me a satisfactory response.  I informed them that I would like to have the dress reshipped, and that I would have no problem waiting a month for the dress - there would still be two more months of summer to enjoy the dress.

As I write this, the dress is again in White Plains, as noted in the tracking information below.  I will add a postscript to this entry if (or hopefully, When) the dress reaches a final destination....

 

Preparing for Delivery

 

Moving Through Network

Arrived at USPS Regional Facility

WHITE PLAINS NY DISTRIBUTION CENTER 

June 1, 2023, 12:41 am

 

Departed USPS Facility

PHILLIPSBURG, NJ 08865 

May 31, 2023, 10:37 pm

Hide Tracking History
PS: I received the dress a couple of days after starting the USPS tracking investigation.

 

 
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