Showing posts with label IVR System. Show all posts
Showing posts with label IVR System. Show all posts

Wednesday, January 10, 2024

Caught in-between the holidays

 

This past Friday (12/22/23 - as I write this), I put in a phone call to the custodian of my 401k to take a distribution.  I thought everything went well, even though I was on an IVR (Interactive Voice Response) system, as I arranged to take a 401k distribution.  Well, this evening, I found that nothing has gone through yet.  Since this money needs to be distributed before year-end, as not to screw up my tax status for next year, I will need to make another call in the morning and try to reach a human.

I hate IVR systems, but see their value.  Yet, I find that my needs are rarely dealt with properly by these systems.  For example, when I last took a distribution, I made sure that I took out extra money for both Federal and State taxes.  This time, going through the IVR, I could do this for the Federal taxes, but not for the State taxes - I had to guesstimate them, and then include them as a fixed figure.  AARGH!  Things will be much worse next year, as I will need to figure out the total for both Federal and State taxes, and manually enter the amounts to be taken out of my corporate pension to compensate for Social Security issues.  To make things worse, my accountant has retired, and I will need to find someone new before I file my returns for t/y 2023.  

With all this being said, these are first world problems.  I have the resources to take care of things, and will likely consider doing a trustee to trustee transfer of my 401k funds, so that I have more control over them, including tax withholding.

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Why am I mentioning this here now?

Well, I usually have a lot of things to take care of at year end.  A little bit of financial confusion is just a little more stress to add to my life - but a stress that I'm lucky to have compared with many people I know.  For example, one of my acquaintances has not had good health lately.  His relationship with his on/off girlfriend leaves much to be desired.  And his employment record makes him a high risk hire.  He will never escape the claws of defeat.  There are others I know that have been in worse shape than this acquaintance.  So I am grateful to have my set of problems than that of someone else.

Friday, January 14, 2022

Bureaucracies, the bane of modern civilization - a short post.

 

The "All American Cubicle Farm" - it's one of our culture's unfortunate exports to other countries. When one has to deal with a problem transaction, your call is often routed to people like these to deal with you and your problem.  Sadly, it's the very reason many people prefer IVR systems (IVR - Intelligent Voice Recognition) over interacting with people.  As for me, I prefer people to machines, as only they can point a person in the right direction for problem resolution when a SNAFU is encountered.

Tonight, I had to deal with a problem getting my NCL Latitudes Points (frequent cruiser points) credited properly. Only after getting someone somewhat knowledgeable, I was pointed to the right area (an email form, sad to say) that will get to the right people who can help me with my problem.  AARGH!!!  While I was in the mood, I was also inclined to communicate with the travel agent who handled my most recent cruise.  I figure that I'd pose some questions, and see what he comes up with before I call him tomorrow evening.

In both cases, I was dealing with people in a Cubicle Farm.  And it's something I don't like about our modern age.  Hopefully, I'll get things resolved before I take my Hawaii cruise.  If so, it'll be another trip as Marian unless I'm sailing with a new girlfriend.  Either way, keep your fingers crossed.

By the time you read this, I'll have returned from a cruise

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