The other day, an online wig store I've used in the past had a sale that I missed on the above wig. When I tried to use the every day discount code mentioned on the site, the code wasn't accepted. This was not a big problem to me, but I wanted to buy my wig from a store with which I've done business before. So I wrote the following email to ask what could be done for me.
Marian
I received the following reply to this email, a good faith attempt to resolve this issue:
That's a great question. We love that brand too and we're so proud to
offer it in our store. However, the owners of this brand has requested
that they be excluded from the ongoing 30% off coupon we offer on our site. We want to keep selling their products, so we have to go along with it. :-(
We
are allowed to run occasional flash sales on these coupon-excluded
items, so keep an eye on our newsletter! This is the place where Heather
sends out her best coupons every month, which are often much better
deals than the ones offered to the public. It's easy to sign up, too!
(If you're not signed up already!)
Thanks for writing into the Client Care Help Desk! Have a great afternoon!
As a one time policy exception we have granted you a discount code Marian Johnson30% for 30% off on your upstage.
We hope this is helpful. Should you have any questions, please do not hesitate and let us know.
When I got around to using this code a day or two later, it was not accepted on the web site. (I can understand why the gentleman could think that I was going to place the order as soon as I received the special discount code, so I'm leaving him and his firm unnamed.) Instead of asking this firm to fix its second problem, I decided to buy the wig from a different vendor, albeit in a slightly different shade than I would have otherwise selected. Hopefully, I'll have a second reliable firm from which I can buy my wigs at a reasonable price....
