We had high expectations of a restaurant, and they failed us.

 

Hudson Valley Restaurant Week came, and we decided to have an elegant dinner at Restaurant Six.  Years ago, Vicki was married here (in the restaurant's prior incarnation), and it would be our first time back in its new incarnation.  Sadly, we were less than underwhelmed by the experience, and I found that I had to write a complaint letter before I could get to sleep.

But first....

As usual, RQS and I relaxed throughout the day until the bug took us, and we started to clean up my closet, making room for homeless accessories I own.  Several pairs of shoes found their way to a donation bag, and I gained a better organized closet.  And then we started to get ready for dinner.  

Around 5:15 pm, we left my apartment and drove to Vicki's house.  She was surprised that I was there on time (I am usually a few minutes late), and we were off to the restaurant.  I had allocated much more time than needed to reach the restaurant, as I planned to avoid taking the Taconic parkway (the most direct way) to the restaurant for safety purposes.  (I don't like driving on the stretch of road in Putnam county, as people drive at high speed on a road that has no shoulders, and has steep inclines on a curving roadbed.)  However, I decided to drive this road, as the sun was still out, and we arrived at the restaurant about an hour early.  So, we killed time by driving around for 30 minutes, and went back to the restaurant hoping to be seated early - which we were.

Instead of  repeating what I said in my complaint letter, I have to say that I wished we went somewhere else to eat, and Vicki could see that by how my conversation style differed from my usual style.  Eventually, we left the place, and I drove home on the side roads I planned to take on the way up to the restaurant.  We dropped Vicki off, and then returned home.  And that's when I decided to write my complaint letter.

Hopefully, they will fix things after reading this email.....

To the management of Restaurant Six:

This weekend, my group had the experience of dining at your establishment.  We had high expectations of your restaurant based on its reputation. Arriving early, we were seated quickly without having to wait. Although we were impressed with the ambiance and the quality of the food, we were very disappointed for the following reasons:

1. Service was very slow.
2. No napkins were on the table.  None of your staff noticed this even after bread and water were delivered to the table, and we had to ask for napkins .
3. The time lapse between the serving of the appetizers and the delivery of our main courses was over 40 minutes.  After we finished our appetizers, no one cleaned up the dirty dishes on our table until one of our party asked about what happened to our main courses - and only then were the dirty dishes taken away.  Shortly after the table was cleaned, the main courses magically appeared.
4. There was a noticeable lull in service compared to what was being received by other tables in the room.  
5. At one point during the meal, we had an interaction with one of the wait staff, and he commented: "This is my first and last day working at this place."
6. When my dessert was delivered to the table, it was not delivered with the spoon needed to consume it.  I had to ask for this.
7. No one asked whether we would want coffee or tea at the end of the meal.
8. The service was inconsistent at best.  At the beginning, the wait staff engaged readily in conversation, describing the dishes with enthusiasm.  Then, they disappeared and dropped the ball. After we asked about our main course, and it was delivered, no one bothered to apologize for the delay.

As much as I would love to come back because of the ambiance and the food, I am soured on the idea of returning due to the spotty service your staff provided.  My dining partners share the same opinion, and were very disappointed because there are many fine dining establishments in the Hudson Valley, and we expected to add this place to our list.