Showing posts with label Root Cause Analysis. Show all posts
Showing posts with label Root Cause Analysis. Show all posts

Thursday, October 9, 2025

A ghost package at USPS & billing screwups via my doctor

 

I occasionally have use of the skills I developed when I was a technology guru.  One of them is root cause analysis.  Today, I was able to diagnose the root cause of a problem and have it confirmed by my doctor's office.  But before that, I had to deal with a "Ghost Package" supposedly waiting for me at the local post office.

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When I awoke this morning, I knew that I'd have to visit the post office as Mario and show legal identification to claim a package that USPS said was waiting for me.  So, I got dressed and went to the post office at 10 am, presenting the paperwork to the lady behind the counter.  She couldn't find the package in the back, and asked me: "Did you receive it already?" I responded in the negative, and I heard her chatting with a supervisor, and then crickets for 15 minutes.  When she returned, she said it was a glitch in their computer system.  And I left with nothing to show for it.

But this got me to thinking.  Given that I often have unusual static interference when I use my cell phone to call people I know, could the regime in Washington have me on its watch list?  Could this USPS ticket have been a tool to get me out of my apartment so that they can bug my apartment?  I openly oppose the Orange Snowflake, and being TG, have honest concerns as to how far this government may go to silence opposition.  Even if I sound overly paranoid right now, I'm letting my mind explore the extremes to see if anything fits - even if I don't believe these things at the moment.

When I got home, I found an explanation of benefits from a former insurance provider.  They rightfully did not cover the lab tests my doctor requested.  In early afternoon, I receive 4 different texts from Quest Diagnostics telling me that I could pay the bill electronically, or wait for the paper bill to come. Well, I prefer receiving paper to verify that all is on the up and up.  But I knew I had to call my doctor's office while the issue was fresh in my mind (and when he was in the office).  So, around 1:30 pm, I called the doctor's receptionist and told her of the problem, and she told me that she'd update the account with Quest.  AARGH!!!!  This is what I requested be done over a month ago at my last appointment.  Hopefully, I'll be done dealing with Quest on this issue.  

I had figured that the problem with Quest was a paperwork issue coming from my doctor's office, and I was right.  But how does one communicate something simple, when one doesn't know the precise details of what goes on within a black box?  In my case, I knew that Quest defaults to insurance information provided by the doctor when each test is given.  So, the point of failure was at my doctor's office.  And once I could pinpoint the area of responsibility, the solution should be simple.  We'll see about this when I visit my doctor next month. 

Tuesday, September 16, 2025

We're now programmed to fail.

 


Years ago, when I started my career in technology, I had faith in a system that provided opportunity for all.  It didn't matter whether a person was black or white.  There was a relative meritocracy in this country, with an elite that cared somewhat for the conditions that the masses lived under.  I learned to analyze a situation, find the cause of a problem, and resolve it.  Over the years, I learned to look at larger systems and perform root cause analyses for problems in these systems.  Today, what I'm seeing frightens me.

We're seeing, in real time, the gradual destruction of American society.  A bandit class has gained control, a class which has no ability to care for the welfare of the masses.  The leader that we elected has exposed his toxic nature, and many of his followers are finally seeing the man for what he is - a man who only cares for himself, someone who has no ability to care for the little people who put him back in power.

People like me are under attack because we don't cleanly fit into the gender binary that his core supporters use to define their world. But we are not the only people under attack.  People who believe in science and the scientific method are under attack too.  We've seeing the destruction of the CDC, due to a crackpot in charge of the Department of Health and Human Services.  I can only wonder what epidemics will affect our nation, given the outflow of qualified, talented professionals from our government.  We're seeing a government ready to debase our currency, institute questionable tariffs, and do everything possible to create another great depression.  What's going to happen when people lose hope?

What is the root cause of society's current problems?  As I see it, it was a big mistake made by the elites 50-60 years ago.  America's business elites decided to globalize manufacturing without providing a safety net, a transition plan for those workers who would be displaced from their jobs as work migrated overseas.  Educated people in large metropolitan areas would still be able to find work.  But few jobs were being created in areas being hollowed out by globalization.  People in these areas lost hope in the system, and became ready to follow a populist leader who'd make idle promises.  They needed to show their anger towards the elites, and became more radicalized. 

Once people become marginalized and lose hope, they are willing to gamble on anything that would improve their lots in life.  They will often feel that restoring the oppressive social norms of the past will fix things.  But they only make things worse.  Instead of looking for ways to grow the economic pie, they look to keep others from getting their share the pie.  This only serves the bandit capitalist, as alienated people will blindly support leaders that make speeches that give lip service to the supposed needs of those people.

Right now, our president has set America on a course to fail.  As a result, he will likely collapse the world economy.  I shudder to think of what will happen if he succeeds in his plans.  What he will gain from this, I'm not sure.  I think he's a Nero who will fiddle while Rome burns - and enjoy the flames.  As for me, I want to be as far away from Rome as possible....
 

Saturday, May 18, 2024

Commentary on Recent World Events

 


Years ago, my therapist taught me that anger is a secondary emotion.  It is a symptom of another feeling not being recognized or not being addressed.  For example, one might get angry because one is not able to identify when one is getting frustrated because one is not allowed to have their say in things.  Lately, the occupations of college campuses in support of Palestine have been in the news.  Sadly, most people have not bothered to do a Root Cause Analysis of the problem, and are blaming the wrong set of actors.  Pro-Palestinian supporters are right to complain about the needless suffering and loss of life going on in Gaza.  Pro-Israeli supporters are right to complain about Hamas' kidnapping and killing of innocent Israeli civilians on October 7, 2023.  However, only focusing on the latest atrocities to happen in the region prevents people from seeing the underlying problems in the region and dealing with them in a healthy manner.  Large groups of people are unable to identify the underlying causes of the problems in Israel and Palestine, and are unable to effectively deal with these problems.

What is happening in Israel and Palestine has its roots in the aftermath of World War 1, where the Ottoman Empire was carved up by Britain and France into their own mandates.  The Ottomans ruled the Middle East in relative peace for generations (their rule was far from perfect), and that peace was destroyed by the victors of World War 1.  In Europe, France was responsible for the humiliation and emasculation of Germany, imposing onerous conditions for post-war peace.  As a result, Germany's economy collapsed, Germany's currency became worthless, and the seeds were sown for an authoritarian leader to take control of Germany when the Great Depression happened - and one did. We know how evil Hitler proved to be.  Millions of Jews died in concentration camps.  Many who didn't die fled to Britain's Palestine mandate, feeling that friends in the Holy Land would provide them shelter.

After World War 2, the Jews wanted space in the holy land, and the UN carved out a map which gave the Jews a relatively small area which they could call their own.  However, Muslim nations such as Saudi Arabia were against this, and started a war in which they lost land which the UN had allocated to the Palestinians.  Outside agitators kept stirring up the Palestinian people, teaching them that Israel had no right to exist, and drew maps showing Israel as "Occupied Palestine".

Around 1979, Iranians overthrew the pro-US government of the Shah, installing a theocratic government.  That government became rabidly anti-Israel, and has sponsored war against the Israelis and against the US (by its proxies, such as Hamas and Hezbollah).  And this is where the most identifiable root cause of the problem comes from.

It is no secret that a "Grand Bargain" was about to be announced, where most of the Arab world would follow Saudi Arabia's lead and recognize Israel's right to exist, in exchange for Saudi Arabia to perform limited uranium enrichment for peaceful purposes and to have a national security arrangement with the United States.  I have no doubt that Iran authorized Hamas to attack Israel to disrupt the "Grand Bargain".  Sadly, this action succeeded beyond Iran's wildest dreams, causing Israel to attack what its people see as the root cause of the problem - Hamas' existence.

Of course, fighting Hamas on its own turf would result in needless Palestinian deaths.  But what was Israel to do?  Its people thirsted for blood revenge.  Hamas hides between the skirts of women and children, building its infrastructure in the midst of innocent Palestinian civilians.  To fight Hamas, Israel would need to inflict a lot of "Collateral Damage" on the Palestinian people.  This would cause many people to see Israel as committing genocide against the Palestinians, where the Israelis would see the situation as simply fighting a necessary war against an enemy who doesn't care about the deaths of its supporters. It didn't help the cause of peace that Bibi Netanyahu thought (before October 7th) that he could work with Hamas behind the scenes.  So, Israel is, in part, responsible for giving Hamas the power to cause Israel harm.  Bibi now has to "look tough" to preserve his place in Israel's power hierarchy.  But how much revenge should Israel be allowed to extract?  No one addresses Israel's legitimate needs in the recent protests.

So, why aren't people protesting against the real problem, Iran sponsoring terrorism?  People focus on the symptoms of diseases, and not their causes.  How many of us (like myself) look to take pills to manage our blood pressure and blood sugar levels, when diet and exercise can help deal with these problems when done often enough, with appropriate intensity?  People don't like doing root cause analyses, and this leads people to being divided and unable to properly address the real problems in the world.

Hopefully, we will see the Arab world forced to step up and propose ideas for peace which recognize Israel's right to exist, see Israel give up the unlawful West Bank settlements, and to have an Arab force policing what is to become a Palestinian state until a non-corrupt Palestinian government grows into the role of good governance, Now is the time for the Arab world to take the risks to make peace with Israel, proposing honorable terms for all.  This would block Iran from causing too much mischief in the Middle East, and would sow the seeds for long term stability in the region.

Eastern Caribbean Cruise 2025 - Sea Day #3 (11/29/25)

   (Queen Mary 2 Library) It started out as a sunny day, and that could only mean one thing: We're now in the Caribbean, and it's wa...