I'm not going to say how I know this pair of parents. But they have a trans child, and love that child unconditionally. If I were to live my life over, I'd love to have parents like this couple. (No, I'm not complaining about my parents. But I'm not sure of how they would feel if I came out to them before I hit puberty.)
Chatting with this child's parents, I was pleased to find out that they were disenchanted with the parental support group that meets while their children socialize with other trans kids. Why is this a good thing? Well, they accept their child for who they are: Male, Female, or Bi-Gendered. They do not ask why their child identifies differently than the gender they were assigned to at birth. They simply focus on what's best for their child, instead of the image of what they thought their child would be as an adult. Others in the parental support group have major difficulties in this area, as they are dealing with their grief of not having a child growing up in the way originally expected.
What father doesn't want to see his son grow up to be just like him (in good ways)? What mother doesn't want her daughter to grow up just like her (in good ways)? It's hard on many parents to find out that their child is transgender. There is no roadmap for this. Parents have to "wing it" and find their way on their own, as many friends and family will insist that "this is only a phase the child is going through" or "this can be fixed with the right instruction." But it's not. Most transgender children know that there is something different about them from an early age.
In our conversation, I noted that I could never talk to my parents about being trans, nor can I talk to my brother about this today. Most of my friends know I am trans, but some of my long time friends (who I haven't seen in years) would go nuts if they found out about this part of me. So I have to be very careful, unless I want to burn bridges that I don't yet want to burn. Thankfully, this trans child will likely not have this problem going through life, thanks to the their parents.
As I said earlier - their child is lucky to have these people as parents, and I am very glad that I know them.