Showing posts with label Service Quality. Show all posts
Showing posts with label Service Quality. Show all posts

Thursday, December 28, 2023

Florida-Bahamas Cruise 2023 - Day 2 - Sea Day


Florida and Bahamas Cruise - Day 2 - Sea Day - 12/10/23

Last night, my CPAP mask frame failed. Unfortunately, I had used the headgear way too long, as the glue holding the hook-and-loop tabs failed. So I ended up Jerry Rigging a fix with adhesive tape, hoping it would last until I returned home on Saturday. Luckily, I fell asleep easy with this fix in place, although I had to be much more careful when wearing the CPAP mask. 

In the morning, I didn’t hear my alarm clock as the volume was set too low for me to hear it. Instead of going to the Main Dining room (MDR) for breakfast, I ended up at the buffet for a forgettable meal. Once back from breakfast, I took a little nap and watched some TV. By the time I was ready for lunch, it was 2:00, and the only thing open was the buffet. As a result, I ended up suffering the crowds to get a bite to eat. Once done, I decided to schedule my specialty dinner reservations then relax a little.  

 

While in my cabin, I chatted with RQS via Facebook Messenger. She told me that it is raining heavily in New York. That got me hoping that the work being done on our co-op’s retaining wall would be mostly completed by the time the rains started. As much as I've made her think that this is a terrible cruise, it’s not as bad as I’ve made it out to be. MSC is the F.W.Woolworth of cruise lines (5¢ and 10¢ deals - the origin of the phrase "Nickel and Dimeing"), and it shows. I’ve grown to appreciate lines with more personal service, and am willing to pay for it. MSC is a good value for people new to cruising, giving them the chance to encounter a variety of experiences that would help them find a cruise line and itineraries that best fit their desires. But I expect that many people will grow tired of this cruise line once they experience the service provided by other lines.

I’m giving MSC 7 days before I have a final opinion on this cruise and of the cruise line. If I could change one thing, I’d give my highest priority to making the dining experience more flexible, more attentive, and serve a higher quality of food. Having to wait standing in line for almost an hour to get seated at a fixed dining time, not having personal service, and having a meal where none of the food makes me say “Wow!” makes me want to choose another ship and cruise line.


While walking around the ship, I found that it is bigger inside than I first thought. The “main drag” of this ship is located on decks 6 and 7, and reminds me of Freemont Street in Vegas done with a Miami Beach vibe. A picture of the ceiling lights can give a better idea of what I mean by this, as there was a lot of activities going on in this area, and few places where one can get away for a quiet drink and to read a book.


One thing I noticed is that on cruise ships, cell phone times update themselves when in Airplane mode. That happened to me today, and I went to a theater an hour early. After checking with someone, I found that I made this dumb error - and proceeded to kill time in both the lounge reading a book and in the casino playing the slots. (The casino was eerily empty when I was there, only getting busier as the evening progressed.) During my stay in the casino, I added $4 to my bankroll before moving on to the theater for the cruise line’s musical tribute to Houdini. This show featured a cast dressed up as circus performers, including trapeze artists, strongmen, a gypsy, a harlequin and a magician. Was it worth the $5 I (would have) paid for it? To some people, yes. But not to me. So I was glad that they refunded the $5 because the full show couldn’t be performed. Although I sat through the show, I was glad it was over, so I could run down to the main dining room to eat.

Today’s dinner was much better than last night’s dinner. This time, they got much more right. Things were helped by people knowing where they would be seated. Tonight, it was a pleasure to eat there, although I would have liked to have waited to choose my wine, as I wouldn’t have had red wine with fish. Since red wine was poured, I ordered the Chicken Parmesan, and enjoyed the meal. I’m not sure if it is my American taste buds, but the cheese cake wasn’t as sweet as I expected. But that was only a minor complaint. After the end of my meal, the Maitre’D asked me about how I enjoyed the meal, and I noted some things based on yesterday’s experience. The conversation could have lasted longer, but I had a pressing need to return to my room for the evening - which I did.





Sunday, December 11, 2022

Stone walls don't a prison make, nor iron bars a cage


As we age, we begin to see many of our friends enter assistive care facilities.  Sometimes, as in the case of XGFJ's mother, little assistance is needed to live a rewarding life.  In the case of my father, much more assistance was needed because my dad was no longer self ambulatory.  Like my father, some people prosper when in the right assistive care facility, as they can resume the socialization denied them by their former isolation.  But in the wrong facility, a social person can feel imprisoned.

When I visited Pat, I noticed how sterile and empty her new place seemed.  Save for the receptionist at the front desk, the place was devoid of people.  There was a small area to the right of the reception desk where kids could play, but I wondered - how many people are bringing very young kids to see their elders in nursing homes these days?  I rarely saw them when I visited my dad, and thought that this room was there more for show than anything else.

RQS and I walked to the elevator and got off on the 3rd floor. I was surprised at how quiet this place was.  Looking to my left, I saw another reception desk in front of us, this one being empty.  In another nursing home, or a hospital, it would be staffed by nurses in charge of patient care.  In this place, it looked like it was set up for a different kind of care facility, but left unused as it wasn't apparently needed to service the patients currently housed in this building. So, we walked down the aisle to Pat's room, knocked on the door, and were greeted warmly.

Pat and her daughter visited several care facilities before choosing this one.  It must have been heart wrenching for her to dispose of many of the things she accumulated over the years.  There was almost nothing from her old life present in the room.  The room was almost as sterile as the hall outside. And this said that this room was not "Home" for Pat.  It was simply a place to stay.

Unlike my dad's nursing home, Pat's place didn't seem to have the on-site services that my dad's place had.  For a place doing some of its business as a memory care center, I found it amazing how few safeguards were there to keep memory care patients from wandering off site.  People like Pat were tasked to find their own transportation to off-site doctors - and possibly get dropped off at the wrong sites with no one to help them get where they need to go.  Yet, they are prohibited from leaving the facility's grounds - even for a healthy walk.  Go figure.

The economics of nursing homes in the United States appalls me.  Like our prisons, many are places which have evolved to warehouse people who have no economic value to the larger society.  (I will not go into prison economics here, save that the "for profit" sector has very little incentive to treat inmates with the full respect that most humans deserve - something it has in common with nursing homes.)  As America ages, "for profit" nursing homes have sprung up, many with the goal of raking in as many Medicare dollars as is possible.  Service quality is not a major factor.  If it was, I'd see more evidence of "enrichment activities" than I did in Pat's facility.

Pat noted several things I won't mention here.  Let's say that one has to take what she said with a grain of salt - even if what she said rang true in my ears.  Without people to socialize with, Pat is now a lonely person with few ways of dealing with her feelings. In short, this place is a prison for her, a cage without bars.


 

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