Bermuda Triangle Cruise 2026 - Afterthoughts (04/26/26)

 

Now that I'm back on dry land, I now have a chance to look back on this cruise.  Strangely enough, an old phrase from a Russian novel comes to mind:

 "Happy families are all alike; every unhappy family is unhappy in its own way"

From having friends who are polyamorous, I learned that good communication, honesty and openness are the keys to successful relationships.  In the case of cruising, good communication is essential to having a good cruise experience.  On disembarkation day, Virgin Voyages turned a good cruise experience into a disaster by poor communication.

Will I take a cruise on Virgin again?  Maybe.  But I'll have to see how they respond to a complaint letter I plan to send them.

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A question posed by an old, cynical joke was:

Besides the assassination Mrs. Lincoln, how was the play?

This same question reflects my feelings about the cruise.  If I could ignore the last hour or so onboard the ship, it would have been an excellent cruise.  Even then, communication issues were black spots on a very white sheet of paper.   Virgin depends too much on its app to notify people of things going onboard the ship.  Instead of simple announcements that the ship has made port, and that passengers can leave the ship for shore excursions, they only send quiet messages to cruisers via the app.  If one doesn't constantly look at their phone, one can't know what's going on.

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RQS and I have some time before we can schedule another cruise with Virgin.  Before then, we will be taking another cruise with Princess, and maybe a cruise with NCL Virgin won't be back in NYC until autumn.  And then, it has no cruises sailing out of New York scheduled for 2027.  Will they be in New York in 2028?  I doubt it.  And even if they were, I'm not sure if I'd sail with them again.  I don't want to deal with another experience as ugly as our disembarkation experience, even though (for us) it lasted only 15 minutes.  I'd have no problem with Virgin if it had good communications with its cruisers.  But it doesn't.  It is not a cruise line that holds up its customer experience by both belts and suspenders - they don't use both Plans A and B for communicating with its cruisers. 

PS: I got a response on my email to Virgin.  They actually looked into the details of my issue.  Hopefully, they will correct things for the next time something similar occurs.

 

 

 

Bermuda Triangle Cruise 2026 - Disembarkation Day (04/25/26)

 

The problem with cruising from Brooklyn is that when one arrives back in port, one has a better view of Jersey City than one does of New York City.  Yes, Governor's Island is also in this picture, but Jersey City predominates the view.  But it could be worse.  It could be Akron, Ohio from the rails.

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We got home earlier than expected, but not because anything went according to plan.  Our ordeal started at 6 am, both of us getting up early, so we could vacate our cabin by 7:30 am.  We were out the door by 7:15 am and in one of the ship's restaurants by 7:30 am.  That was our first defining issue for the day, as the restaurant, Razzle Dazzle, was vegetarian.   

Razzle Dazzle may serve good food, but none of its breakfast offerings appealed to me.  So I ordered something close to what I'd get in an omnivore breakfast - scrambled eggs, mushrooms, tiny potatoes, and "Impossible" sausage patties.  Luckily, they had a "Naughty" item on the menu - Maple Bacon, which I ordered. As expected, this meal didn't satisfy.  The Impossible sausage patty had absolutely no flavor and not satisfaction quotient.  So the eggs, bacon and the mushrooms were the only things that kept my stomach from growling for the next few hours.  Heck, I couldn't even get a glass of orange juice without paying a premium for fresh squeezed juice.  And to make things worse, the restaurant was way too warm, considering it was a chilly day outside.

Leaving this forgettable joint (and I hope to do so soon), we proceed to the 6th floor to exit the ship. And this is when the real problem began.  We had booked a 9 am disembarkation, knowing that many of the early birds would be off the ship before then.  Well, we went upstairs at 8:45 am and found ourselves at the end of a line that stretched from mid-ship to the rear of the ship and back because they weren't letting anyone off the ship.  Since I can walk forever, but not stand in one place for long, I had RQS stand on line while I waited in the casino for the line to move. The line started moving 15 minutes later, and we were out of the cruise terminal at 9:15 am.  From what one crew member told me as I was finally exiting the ship, the delay was caused by issues related to a CBP contraband sniffing dog and the luggage transfer process.  In order to prevent passengers from arriving at the pier before their luggage made it to the pier, they held up disembarkation to accommodate a complete restart of the luggage transfer process.  AARGH!

Next, we decided to take the ferry.  Walking past taxi drivers that were hungry for a fare, we barely made it to ferry dock for a 9:22 ferry.  And then, we had trouble with the ferry app (mostly caused by being in a rush and still having our phones in airplane mode).  We held up the ferry while personnel tried to help us.  And then the ferry screwed up, heading towards Pier 13 in Manhattan instead of Pier 6 / Atlantic Avenue. So we arrived at the stop where we'd summon an Uber as it started to rain a bit.  Luckily, it was a short walk to shelter with our bags.

Here is where we had our miracle.  Our Uber was there in 2 minutes, and then there was NO traffic on the BQE (in our direction).  We were back at RQS's place by 10:30 am - a new record from the terminal!  Finally, we could rest and catch up on sleep....