This will be a short post.
Tonight I had to script a letter to the folks at Princess Cruises about how our reservation was screwed up after we accepted their Moveover offer to make room on an overbooked cruise.
Last Friday, I received an offer to give up my cabin on an overbooked cruise, and in return, receive a free 7 to 10 day cruise (with our money returned to us as refundable onboard credits.) After some thought, RQS and I accepted the offer and booked a substitute cruise for later in the year. On Saturday, we noticed that RQS couldn't access the new cruise booking, and we contacted Princess. Their representative told us that the Captain's Circle number (Loyalty ID) was entered incorrectly, and that we should contact our travel agent to get this corrected. We did this on Monday, and he did some work with Princess, saying that we should expect to see a correction in their app in a couple of days. Today, RQS logged in, and saw different information coming from their website and from their app. To make things worse, she still had no access to the replacement cruise AND had some information fouled up on our upcoming Alaska cruise.
So, I sent an email to the woman who made the Moveover offer AND copied our travel agent on the email. If the problem is not fixed, I will continue to escalate things up the ladder until we reach someone who can get things done.
