Tech Support is no fun when dealing with people with no technical aptitude

 

Some people are totally clueless when it comes to technology. My friend Pat is one of them.  She has no ability to describe a problem, nor does she know when NOT to supply superfluous information when it is not called for. I often hate helping her out, as she is a person who has no aptitude to manipulate the simplest of technical ideas.

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Recently, Pat asked me for help with two things: to install a printer on her new computer, and to fix an undefined problem with her TV.  So, I attacked the problem with the TV first.  When her daughter from California last visited, she gave pat both a new TV and a new Apple computer. The daughter helped Pat cut the programming cord with the local cable company, and set the TV up to use her daughter's shared YouTube TV and Netflix accounts via a Roku device.  Unfortunately, Pat had no understanding of what the daughter did with the TV, nor did she have any of the fine manuals (I normally substitute another word for "fine" here) that came with her equipment. 

Since Pat did not know where the TV's remote could be found (she uses the Roku device to turn on the TV and to control the volume on the TV), I had to experiment with the buttons on the side of the TV to get at the settings for the TV. I was doing this blind, and Pat kept telling me that one of her friends fixed a problem like this with something on her cable box's remote. Pat was getting quite annoying, there was nothing about the cable box remote that could be the cause of the problem, and it took me a while to get Pat to stop offering me help with distracting, useless information.

Eventually, I found the TV's remote, and I was easily able to reconfigure the TV to use its original working configuration.  Somehow, the TV was accidentally switched to use HDMI2 for input instead of HDMI1.  Once I updated the settings, there was another problem.  Pat didn't know how to get to YouTube TV.  There are two similar icons in Roku that access YouTube related services, and I had to figure out which one to use.  Again, Pat got in the way of this when I told her which icon NOT to use before finding the correct icon to use for her to get the TV programming she wanted.  She wanted to know WHY she shouldn't use the icon and wouldn't stop trying to get an answer when I was telling her to simply not use the icon.  AARGH!  As much as I'd be a bad teacher, she'd be a student that I'd flunk because she can't master the material.  A minute later, I found the icon, and Pat was happy.

Next, leave it to Pat to get totally confused when using Netflix.  After one logs into Netflix, one is presented with a featured program, a description of it, and the option to select other movies/shows in its library. When I tried to explain what is on the screen, she couldn't find anything - and she was looking at the screen.  For example, the phrase "now trending" (or something like that) was in the middle of the screen on the left, she couldn't find it - even when I walked over to the screen and pointed it out. After scrolling down, I'd say: "remember where 'now trending' was found?" and she couldn't remember where it was to find the next topic.  She is totally hopeless with technology, and needs someone with infinite patience to guide her in its use.

By the time we were finished with the TV, I was in no mood to help Pat install a new printer on her new Apple computer.  Pat would be less than helpful with the installation process, and even if I were able to install the printer on her Apple, I'd likely have problems that I couldn't diagnose or repair remotely. (I use a PC, and can use tools I have to fix things remotely if needed.  Unfortunately, they don't work with Apple equipment.)  The last thing I need is to get sucked into being Apple tech support for her. So, I'm glad that this didn't happen on this visit.

PS: On an unrelated note, I found out that I wasn't receiving notifications for comments needing moderation.  I've done so for about 20 posts.  Sorry I missed so many of them over the months!

 

 

 

 

Final results, some lunch, and a chair

 

As I start this entry, I can finally that there is a light at the tunnel for us transgender folk. Our 45th president has been declared to have lost the presidential election, and our national nightmare is almost over.  This doesn't mean that we've won the war against regressive elements in society.  Instead, we now have denied the worst elements of our society a key friendship with someone with access to the levers of power. But this entry is not about the trouble caused by our 45th president.  Instead, today's discussion is about a more mundane subject - a date with FH that had us going to Beacon, NY with a return trip to Forest Hills to assemble a chair.

Last week, FH asked me to order a chair from Staples, as she couldn't receive a delivery during the day.  As much as I was a bit reticent about doing this, I agreed to do so.  However, it took me until late Wednesday night to place the order for the chair, and it came on Friday morning before I went for a 4 mile walk along the Croton Aqueduct Trail with my friend DS.  Once home, I realized that I had to clean up much of the disaster my apartment had turned into over the past few months, so that I wouldn't be excessively embarrassed if FH came inside for a minute.

The next day was our date. I did some last minute cleanup, and then drove down to Yonkers to meet FH.  She hadn't been to Yonkers in years, and was surprised that the old Nathan's Famous was no longer there.  In its place is now a much more modest venue, with other stores occupying the land the original building once used.  After taking care of some business, it was off to Cold Spring to do some walking around and then grabbing a bite to eat.

It took us an hour to reach Cold Spring, but there was nowhere to park.  The municipal lot was full, and the town was full of people walking around, enjoying a warm November day.  After a few rounds through town, we were unable to find a place to park.  So it was off to Beacon for lunch and some exploration.

There is a Thai restaurant near the dummy light in Beacon that is pretty good.  So we found a nearby parking space and ambled over to it.  While walking there, a group of cars passed by, people honking their horns in a celebratory manner.  Joe Biden had just been declared the winner of this year's presidential election by several networks (finally!), and people celebrated as if a house had fallen on an ugly Wiccan practitioner from the West, with an opportunity for someone to acquire a gently used pair of red shoes.  Once done with lunch, we explored Beacon a little before starting the long drive home.

On the way home, we decided to pass through Cold Spring again, and again, no parking was to be found in town. We were now off to Forest Hills, and to assemble the chair that was loaded in my car.  When we finally reached FH's apartment building, we were extremely lucky - there was a parking spot open directly in front of the entrance to her building.  We unloaded the box containing the chair, and brought it up to her apartment.  A few minutes inside the apartment, we started to open the box and put the chair together.  As expected, we encountered a few glitches before getting the chair assembled. But all went relatively smoothly, and we were able to watch our future president's "victory speech" while we have each other massages.  

Although I am not sure of where things will go, if they will go, etc., FH is a nice woman to be with.  However, I also have to see where FL wants to go, as I am still not sure of which of these two women I want to be with. 

PS: FL and I had a discussion shortly after I wrote this entry.  My dual-gendered nature is something more than she can handle.  So we've agreed to remain good friends.

 

 

 

 

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Suicide is painless. It brings on many changes....

 

How many of you remember this scene from M*A*S*H?  It is a classic.  The character in the center intends to commit suicide because he has suffered his first ever case of erectile dysfunction.  The song, "Suicide is Painless" has been called "the stupidest song ever written".  Although Robert Altman made only $70,000 for directing M*A*S*H, his son made $1,000,000 for having co-written the song.

Why do I bring up this song?

Recently, I was in a Zoom meeting with some friends, and I start reciting the lyrics to this song. Unfortunately, I touched a raw nerve with one of these friends, as I did not know that her mom had committed suicide. The other friends on the Zoom meeting understood where I was going, and didn't pay it much mind. But I knew that I touched a third rail with this friend.

One of the things I learned years ago from watching George Carlin in Peekskill was that a good comedian's banter may offend some people unintentionally.  I had done just that in my Zoom meeting.  Although I was able to recover and apologize, I now know this person's sore point from which she has never recovered.  Given the other things I know about her, I can understand how she has lived her life without falling in love with (or being loved by) someone nice.

As much as I can bitch and moan about things, I can still consider myself lucky.  Both of my parents died of "typical" causes (Mom from heart disease, and Dad from the Coronavirus), and not "unnatural" causes (such as a car accident or suicide).  My wife died of cancer.  Had she lived, I don't know if I could have taken the chance on going out in this world as Marian.

Listen, I'd like to know a secret.

 

Yesterday, I was presented with a mystery that I haven't yet solved.  Someone left a box containing this plate in front of my door.  But I have absolutely no clue as to who dropped this plate at my door. 

Could this plate have been given to me by my secret pen pal from my "Ambles" group? If so, why didn't she/he have identified herself/himself as "Your Secret Pen Pal" and left me a card telling me that this is a gift to me?  (I've mentioned my love for trains in the past, and this gift could have come from a member of our "Secret Pen Pal" group.) As much as this is a possibility, it breaks the rules of our group.  We are not supposed to be giving each other a gift of value - even though these collectors plates have little resale value.  So, I've ruled out my secret pen pal for now.

The next person I thought of is someone who I doubt would give me the time of day, much less a "collector's place."  My most recent ex-girlfriend is emptying out a house in preparation to move into smaller living quarters.  We have not been in contact since summer, and I see no reason why she'd bother to risk seeing me to drop this off.  In addition, without a note to say who gifted me this plate, this couldn't be a peace offering which would tell me that she'd like to bury the hatchet.  (Last we were in contact, I'm sure that she'd prefer to bury the hatchet in my back. So assuming that this gift was from her doesn't make sense.)

The last person that I thought might have dropped this plate off is my former cruise partner.  She has even less interest in renewing a friendship, nor would she have collected plates with a railroading theme.  Given that we likely would have strangled each other if we were in the same place again, I think that she is also someone who should be ruled out for having put this plate in front of my door.

If the person who gave me this gift reads this blog, I want to say thank you.  But I wish you would let me know who you are, just to know whether you want to attempt to be friends again.

 

Was it an accident?

 

Like many of my readers, I use Google Voice for both texting and for making phone calls from selected devices. But, for the most part, I use it as a pass through service, so that my friends can call me and not need to know whether I am picking up on my land line or cell phone.  So, I was very surprised to find out that someone had dialed my number.

A while back, I had a nasty separation from a friend who was once close to me, as if she was a sister.  Sadly, due to circumstances I won't mention again, we haven't been in contact for over a year.  So I was very surprised to see the following missed call in Google Voice:

(Name Hidden for Privacy)
Missed Call
Fri, Nov 6, 2020, 9:11 PM

Although I seriously doubt that she'd want to call me after a year of being out of contact, I figure that I'd take the opportunity to send her a birthday card and to remove her from my blocked caller list.  

Will she call back, or try to contact me via other means?  Who knows.  But I will be extremely careful if she wants to rebuild a friendship.  She very well could have been a catalyst in my ex-girlfriend's decision to break up with me.  And if so, I don't want her in a position to cause me any more problems.

 

How do I maintain my schedule?

 

At this point, I'd like to keep my readers up to date on what's going on in my dating life.  For the most part, I've been seeing two ladies, and have had a hard time making a decision between the two.  The woman known as MH has largely gone by the wayside, as I think she has made enough excuses to signal that I am not dating material.  But that's OK, as I couldn't juggle schedules enough to see more than two women on a regular basis.  Yet, this doesn't mean that I won't consider seeing a new woman.

Before I met my last girlfriend, I stumbled into one of the women who I regularly met in a women's meetup group on OK Cupid.  Recently, she swiped right on my ad where I'm in a masculine presentation.  So I responded to her.  If she were to be interested in me, I'd have to reveal myself quickly. But this person is not someone I'm really interested in meeting right now.

Recently, I swiped right on a retired woman lawyer's ad who lives Manhattan.  She seems like a person who would normally be out of my league.  But we'll see what happens when I see her this week.  As much as I don't need more complications in my life, I figure that I should see what chemistry could exist between us before I make the hard decision choosing between FL and FH.

You'll note that I haven't written too much about these two ladies.  Both know about me going out in the world as Marian.  But FH has yet to encounter my feminine presentation in person.  Given that she lives with an adult daughter, I'm not sure how much of an emotional risk she's willing to take.  FL, on the other hand, seems to be willing to take a risk.  However, she is juggling too many things in her life, and I can't be sure that there will be room for me as things settle down.  

I'll keep my readers informed as things develop....

 

 

 

 

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Quick - Find me a 5th Grader!

 

The older I get, the more I find people who are totally uncomfortable with technology. It never ceases to amaze me how well the old joke fits with these people:

"It's so easy, that a 5th grader could understand it.  Quick - Find me a 5th grader!"

And yes,what comes naturally to me is so awfully impossible for some people....

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The other day, one of the two women I've been dating wants to buy a computer to do her work remotely.  So we run over to the local Micro Center to pick up a new computer, and then install it.  Everything is running well until we have to set up the computer on the home network - and then things go sour.  She has left all the technology decisions to her daughter, and her daughter is nowhere around to tell us the password/passphrase used to authenticate us on the home router. As a result, we can't complete setting up the computer.

Last night, she tries to reach me while I'm at work, to figure out how to connect the software she needs to perform her business tasks. Not only is she having a hard time installing the Chrome browser, but she is having conflicts due to Microsoft trying to force her to use its Edge browser and cloud services as part of the standard Windows-10 setup.  So I agree to drive down after work to help her get her software running - and this means that I will need to do a quick change from female to male presentation before going to see her.

I'll bet that whatever problem I find will be relatively simple for me to fix.  And I'll bet that she gets in the way of me fixing it, as she will be nervous due to not understanding what's going on.  If I can't fix it, I'll let her know.  But it's likely an easy problem to resolve, and I feel confident that I can get her up and running before she works with her first client.

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