More on my new Air Conditioner - Independence Day Weekend Support Issues.

 

I figure that my readers may be interested in the following complaint letter I wrote to the president of Friedrich Corporation discussing the troubles I've had with my AC.  It's best to write to the top honcho when you have a problem, as the little people have only so much power to influence major problems in a company.  And in my case, my complaint addresses major quality problems for the company which affect me as a customer.

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Mr. Chuck Campbell       
President,
Friedrich Corporation
10001 Reunion Place
San Antonio, TX 78216

 

Dear Mr. Campbell,

I recently bought a pair of Friedrich Air Conditioners, looking to replace the two in-wall units I have that recently failed.  The first of these units has been delivered, and I am already having problems – all of which should have been caught before the unit was sent out to your distributors for consumer sales. It is this unit and its problems that I want to discuss in this letter.

The unit (Wallmaster model WCT16A30A) comes with a manual which does not properly identify where the “Menu” button can be found.  Looking straight at the control panel, it is not readily apparent that this button is directly UNDER the control panel.  I had to call tech support to find out where this button was.  Your manuals should be updated to make this clear for the person who wants to start setting up the unit’s special features, such as WiFi (for use with the Friedrich Connect App).

Next, when I started to follow the manual’s procedure for setting up the WiFi on the unit, so that I could use your App, I encountered another problem.  So, I rushed home to get in contact with tech support before it closed down for the long weekend.  Most people in my area cannot get home on weekdays by 6 pm when your tech support line shuts down, so they are forced to take time off from work to deal with your very limited tech support hours.  This is the second issue I’ve had to deal with, and I was lucky to be able to schedule my time so that I could reach your people in time.

Finally, when I called tech support, I was the 6^th caller on the queue.  A few minutes before 6 pm, a technician came on the line and rushed to service me.  He noted that there was a firmware update to the AC that needs to be applied, and asked me for my email address without confirming he had taken it down correctly.  Once he had my address, all further communications would take place by email – and that he’d be sending me information right away.  This did not happen.  He was in a rush to get me off the line, so that he could service other customers before his shift ended for the week. Either he got my email address wrong (inexcusable in one way) or he didn’t bother to send me the email (inexcusable in another way).  Even more bothersome was the fact that your firm shipped out a product without making sure that it would work as documented in the field.  This is totally without excuse.  Products coming out of the factory should be “perfect”, and not needing any repairs – especially by a customer.

So, you might be asking – what do I want?  For the first thing, as a customer, I want better support hours for your products – both weeknights and weekends.  For me personally. Since your firm screwed up by sending out a buggy unit and a manual that is incomplete, I would like for your office to suggest something which might be of real value to me.  Since my previous two previous air conditioner units failed after their warranties ended, you may consider an extended, full service, labor, and parts warranty for my two units.  I’m pretty sure that you do not design your units to fail shortly after 3 years of use, so this might be a cheap way to keep me (and possible future customers of the Wallmaster units) happy.  It also provides an incentive for your firm to improve the quality of its products, in a similar way that Hyundai’s increase of warranty protections forced its employees to build products with greater quality than before the warranty was improved.

 

Sincerely Yours,

Marian Johnson

 

Yesterday, I bought an air conditioner.

 

This is a tale of two air conditioners.  The first, a Friedrich (above), is one designed to fit my Fedders sleeve perfectly.  The other, a GE (below), is one that fits in a Fedders sleeve, but needs a supplied adapter kit to make a proper seal between the unit and sleeve to be both attractive and cool effectively.

I had to make a hard decision between these two units, and I needed the help of a friend to make me secure in my decision.

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But first....

As I may have mentioned before, both my Living Room and Bedroom air conditioners were having problems after being repaired.  The master circuit board on my living room air conditioner was on the fritz late last AC season, and it would not turn off.  After unplugging it for 8 months, the AC would not turn on properly. Either the AC fan would run without the compressor (no cooling, and a waste of electricity), or the compressor would run without the fan (a bigger waste of electricity).  A second repair on top of last year's repair would cost me as much as replacing the unit, so I decided to bite the bullet and replace this unit.  However, this left me with some decisions to be made with the bedroom unit.  A couple of years ago, the unit had a coolant leak which forced me to call factory authorized service for repairs.  This year, the unit doesn't seem to be cooling properly, and I didn't want to risk another repair which would only be a band-aid on the problem.  So I had to choose between repairing or replacing the unit, and then choosing which unit with which to replace the bedroom unit.

Because my two Friedrich units were lemons, I figured that I'd look for units which would fit into my sleeve with the help of an adapter kit.  None of the stores selling air conditioners gave me that option when I bought my living room AC.  So, I bought the Friedrich AC that would fit my sleeve with the highest cooling capacity.  And I am happy with it.  However, when I shopped for my bedroom AC, things were different.  The Friedrich AC that would fit my bedroom sleeve was out of stock.  And the salesman tried to steer me to the GE unit which uses an adapter kit. I was both unhappy that this option wasn't offered to me the first time I went to the store, and that I needed to choose between two imperfect solutions to my problem.  So I called my friend Vicki.

As my readers know, Vicki has been the voice of sanity in my life.  She is my most reliable and rational friend, now that my friend WDS has likely passed away.  When I reached her, we talked about my options and helped me come to a quick decision.  Although the GE unit would likely work and fit my needs, the Friedrich unit would do a better job for me.  We ended our chat when I reached the second store, where I bought the Friedrich unit.  Although it won't be delivered until after the next heat wave is over, it will be a welcome replacement for a unit which has become unreliable at too early an age.

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Given that I live in a top floor apartment with little cross ventilation, Air Conditioning is a requirement for me.  My persistent "complaining" kept the repair of my bedroom AC sleeve on top of the essential repair list.  So I'd have been foolish NOT to do what was needed to stay cool in the hot summer.  

What do you think I have should done?  Which AC solution should I have chosen?

PS: This question has been made more complex by a matter I'll discuss in my next post.

 

 

 

 

 

A second night out with a new meetup group

 

 

 

As you can see, I'm having a great time with the girls.  This is the second time I've been with this meetup group, and I've been made to feel welcome again.  Yes, it's a group that Mario could have attended, but I fit in much more as Marian, with the exception of my size.  (It's another reason for me to figure out how to lose some weight.)

 

Some people wonder why I'd have rather been born with a female body.  It's not extreme dysphoria as some transgender people suffer.  Instead, it's the social role of women - they are the glue that hold societies together.  Their conversations are more interesting, and they often involve the nitty gritty of life that men usually ignore.  (Don't get me wrong, I'd have rather had all the inconveniences and headaches of being a typical woman in order to have lived life as one.) 

I figure that one day, I'll have to make some hard choices.  Until then, I'll have an interesting life observing how different and/or similar life is on both sides of the gender coin.

 

 

 

 

 

 

Where is Superman when you need him?

 

The once ubiquitous phone booth.  Once, they were all over the place.  Now, they are a rarity - especially wooden booths.  And this one was spotted in Bethel, CT about a decade ago in a small theater.  At least we know of one place where Clark Kent could change into Superman without problems.

Why do I mention Superman?  Well, there are many people who want a strong leader to deliver us from the morass we have been in.  Although the economy has been improving for most of us, there are many people being left behind - and many of these people are Trump supporters.  As a TG person, this bothers me a great deal.  The social coalition which supports this wannabe tyrant consists of people who'd impose their brand of theocracy on the whole nation - and put people like me at great risk.

It's hard to believe that DC comics once had Superman reminding us that America is supposed to be a pluralistic society.  Today, a message like this would be dismissed as leftist propaganda, and not a statement of core American ideals.  This is so sad.  Maybe, we need a real life Kal-El to become a modern age immigrant from another planet and remind us what our core beliefs were and should be again.  But then, I'd bet that half of this nation would label him as an illegal alien.

A night at the prom

 

 

 

As you can see, I stand out from average sized women.  But I'm accepted in my presentation.  It's a nice feeling to know that one can be accepted for who she is inside.  But this may also be a reflection of my personality as Marian, as Vicki has noted that I am much more at home as Marian than I am being Mario.

 

I'd love to have two people no longer in my life to see the above picture taken at the FTF meetup group's 2021 Prom.  Even better, I'd have loved for one of them to be at this meetup.  No, it's not to impose Marian on this person.  Instead, it's to show this person that there is nothing to be embarrassed about in being with me. 

 

You'll notice that I am in the back of this picture of the women from the FTF meetup group.  The caption on the website labels us the women of the prom, plus one photo bomber.  At one time later on, several of the women got me up and dancing.  Even more fun, one fellow took me to dance with him shortly after this picture was taken.  (No, my gender preference hasn't changed.  But it was fun to have a man treat me as a woman.)  

Although I didn't bother to correct this picture for the background light, you can easily see that my "friend" wanted another picture of me with him.  And I gladly complied.  There was one thought in the back of my mind that I made sure to not act on.  It would have been a fun picture to have taken with me kissing him by surprise.  But several bad things could have come of it, so I let this innocuous shot be taken.

It was a fun evening, and I hope to do this again next year.

Jury Duty - Deferral Requested

This is what a SDNY (Southern District of New York) Federal Jury Duty summons looks like.  The bottom part of the form has been cropped, so that my private information isn't made public.  This will be the second time I'm asking for a deferral, and I need it for two reasons: (1) I expect that we'll be very busy at the office dealing with headaches from a new customer. (2) I don't want to travel to Lower Manhattan during the summer on potentially overcrowded subway cars on the Lexington Avenue line.

Travel to this courthouse takes me about 2 hours.  If I find it hard enough to get up by 6 am to be at work at 8, imagine how much of a pain in the ass it will be for me to get up by 5:30, to be in court by 8:30.  People from Northern Westchester are expected to go downtown, while people North of me are allowed to go to White Plains.  This is not fair.  But we are stuck with a system that is geared to impose hardships on the jurors, and make it easy for every other stake holder involved in court cases.  No wonder why people try so hard to get out of jury duty.

The last two times I went to this courthouse for jury duty, I "served" by being available for a grand jury, but not being picked.  (I like to imagine that this grand jury may have been investigating some of Trump & associates' crimes.)  Last time, it was just before the pandemic struck.  And I wasn't going to give up $194/day (before taxes) to get a measly $50/day plus a 4 hour round trip commute.  So I asked for a deferral, and the pandemic gave me a year's reprieve.  Now, I am asking for a short deferment, so that my service can be scheduled for cooler months.  At that time, I will go into serve (dressed as Marian), and get this duty over and done with.  Since a winter jury duty service will excuse me from being called for 4 years, I figure that with the right use of deferment requests, that I might reach 70 years of age before I get a "Must Serve" request.  And if that's the case, I will have successfully avoided service at this god-awful location.

This chicken crossed the road to get some food....

 

This chicken did more than cross the road today.  But then, he knew that he could scarf up a lot of fatty food hanging out near people at the Walkill Valley Winery.

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This weekend was one spent in Mario mode.  Just as well.   It makes it easier for me to go dating.  But there are some people with whom I don't feel comfortable talking about my dating life - and one of them has been upset at me for not opening up about this. Recently, I told this one person about FH, saying that I had an argument with someone who was too comfortable with confrontation, and that I decided to shut FH out from my life.  What I didn't say is that FH wrote me another text today noting that I shouldn't have cut her off without explanation after a year of being together, and saying that I need psychological help. I also didn't say that I have a letter I am sending her via snail mail to explain my feelings in regard to our argument.  One thing I will say is that if I am in an argument and that the woman doesn't listen to me when I say that if she continues along this path, that I will sever communication with her - that I mean what I say even in the heat of an argument.

Saturday was a day spent with a woman I'll call LMW.  We agreed to get together at 1:30-2, and we were together until almost midnight.  I have to be careful of going too far with her until I know I want to pursue the relationship.  Sunday was a day spent with a woman I'll call AMH.  We met at the winery at 1:00, and spent 3 1/2 hours there, enjoying some food, some wine, and some music.  Unfortunately, the trip home was marred by Sunday traffic on the bridges crossing the Hudson.  Right now, I won't say too much more about either of these women, save that they are nice women and would be decent choices for me.

Tomorrow, I go back to work.  I'm starting to feel more comfortable in regard to my job.  But I know that I'll have an awkward chat with my boss when it's time for me to move on with my life....