A quickie regarding my air conditioner problem.

 

 

Yes, it's another installment in my air conditioner story, because work has kept me too busy to have much of a life outside the office.

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Yesterday, I was finally able to reach someone from Tech Support who was willing to help me, although being overworked at the moment.  After 30 minutes of waiting, being next on queue, I realized that Friedrich's WiFi support is both understaffed and underappreciated.  So I played it nice when I finally reached the gentleman on the other side of the line.  He noted that he was backed up and wouldn't be able to start the exchange of emails that would allow me to resolve my Air Conditioner's WiFi problem. At this point, I calmly explained the situation from last week, and asked him to send me an email to make sure that he could reach me and that I could reach him.  (It also gave me a name to use in my next complaint latter, if one is needed.)  And that he did....

I need to get all this information from you:

Steps to get firmware:

1-. Click MENU button -
2-. Find the option ( SYS ) on the screen using the UP and DOWN arrows and click MENU whenever you find it.
3-. Go all the way down to the option FW and press MENU that will show you the Firmware of your unit.
4- Full Name -
5-. Full Address -
6-. What kind of phone are you using to connect ? ANDROID OR APPLE ?
7-. What error are you getting when you try to connect ? -
8-. Serial Number -
9-. Best callback number -
10-. Model number –

This was not a problem for me, and I sent him a response within 30 minutes.

Thanks for sending this so quickly!

Marian Johnson

XXXXXXXXXXXXXX

XXXXXXXXXXXXXX

Model: WCT16A30A

Serial: ########

Firmware: 1.02

Looking to connect with: 

1. An Android Phone

2. An iPad

I want to be able to use both devices.

Friedrich Connect software on phone/iPad/and Website doesn't connect with the AC.  I've received "unable to initialize association process" and "Error X107 TypeError Network request failed."  it advises me to call Friedrich Support with information from message "2.0.1.10.123.45.2"  This info will come up on both iPad and Android phone.. The other gentleman (who was in a rush last Friday) told me that I needed a firmware upgrade based on what I was seeing.

Best callback number: 914-###-####.  Please note that I need to know in advance that I'll be receiving a call.  (I have some after work responsibilities that can make an unexpected call turn into a problem.)

Do you think I'll have this on another Wallmaster unit being delivered this week?  I had to replace the AC in my Living Room/Kitchen area first, and then decided to replace the Bedroom AC 3 weeks later.  Hopefully, I can get firmware for that unit (I don't remember the model number off hand, but it is a 12k BTU / 110v unit) that works "out of the box.". If so, can we accelerate the firmware update process for that unit if needed?

Since the gentleman on the other side of the line said that he was backed up and wouldn't be able to get back to me for a day or two, I figure that it makes sense to wait until after the weekend, as both air conditioners will be in place, and that I'll know if I have the same problem with my bedroom unit.  

Would I recommend Friedrich units to others?  Not unless they were forced to use a unit which would fit an old Fedders in-wall sleeve.  Since Friedrich is the only company making units for these sleeves, they have a monopoly that both appliance salespeople and the manufacturer take advantage of.  Sooner or later, this will change.  Until then, we're stuck with a company that causes needless problems for its customers.

Patterns of behavior

 

Some people are very predictable.  One person I know had a regularly scheduled appearance at a weekly dining meetup that was like going to church on Sundays - a place of comfort which this person did not want to see defiled by another person's presence.  This attitude caused an irreparable rift between two people that scarred one of them for little reason.

Why is this important?

I chatted with a friend last night, and noticed that this friend wanted to lecture me about my weight and my sleeping habits.  Yes, both are terrible.  I should do something about both.  But I haven't.  It's a matter of willpower - and much more.  Now, I'm starting to see several patterns of behavior that I don't like in myself and in others.

One person I know has burnt relationships without noticing her role in those relationships' failures.  Sad.  But when you don't learn from the past, you are doomed to repeat it.  In my case, when pushed, I will fight - not worrying about the end result.  In my most recent case, if I backed off when an unreasonable demand was made of me, I could have been in a better place with our mutual connections.  Next time, I'll know that it is better to avoid a fight where I don't have the ground advantage.  I learn from my mistakes.

We all are creatures of habit.  For example, many of us tend to take one way to work, one way to the airport, and one way to see each of their friends or family members.  Years ago, I had a minor issue with a friend when she was directing me to Westchester County Airport.  The most direct routes would have me drive to Pleasantville or Thornwood, then cross over the hilly ridge (via one of two roads) to reach the road that would take me to the airport.  I preferred the route through Thornwood, while my friend preferred the route through Pleasantville.  She was a little upset at me at first, but then became more comfortable when I reached the road going to the airport.  Another person I know uses her cell phone in bed, then drops it as she nods off to sleep.  Habits are hard to break, and they help to make us predictable creatures.

When my last long term girlfriend broke up with me, I thought I was going to make a habit of going to the local church (where they knew me as Marian) more often. It was not because I am a devout believer.  Instead, it was the feeling of community that I wanted.  In the case of the person I referred to at the top of this entry, I guess that she is still looking for that sense of community she gave up years ago when she stopped going to her church.

 

More on my new Air Conditioner - Independence Day Weekend Support Issues.

 

I figure that my readers may be interested in the following complaint letter I wrote to the president of Friedrich Corporation discussing the troubles I've had with my AC.  It's best to write to the top honcho when you have a problem, as the little people have only so much power to influence major problems in a company.  And in my case, my complaint addresses major quality problems for the company which affect me as a customer.

- - - - - -

Mr. Chuck Campbell       
President,
Friedrich Corporation
10001 Reunion Place
San Antonio, TX 78216

 

Dear Mr. Campbell,

I recently bought a pair of Friedrich Air Conditioners, looking to replace the two in-wall units I have that recently failed.  The first of these units has been delivered, and I am already having problems – all of which should have been caught before the unit was sent out to your distributors for consumer sales. It is this unit and its problems that I want to discuss in this letter.

The unit (Wallmaster model WCT16A30A) comes with a manual which does not properly identify where the “Menu” button can be found.  Looking straight at the control panel, it is not readily apparent that this button is directly UNDER the control panel.  I had to call tech support to find out where this button was.  Your manuals should be updated to make this clear for the person who wants to start setting up the unit’s special features, such as WiFi (for use with the Friedrich Connect App).

Next, when I started to follow the manual’s procedure for setting up the WiFi on the unit, so that I could use your App, I encountered another problem.  So, I rushed home to get in contact with tech support before it closed down for the long weekend.  Most people in my area cannot get home on weekdays by 6 pm when your tech support line shuts down, so they are forced to take time off from work to deal with your very limited tech support hours.  This is the second issue I’ve had to deal with, and I was lucky to be able to schedule my time so that I could reach your people in time.

Finally, when I called tech support, I was the 6^th caller on the queue.  A few minutes before 6 pm, a technician came on the line and rushed to service me.  He noted that there was a firmware update to the AC that needs to be applied, and asked me for my email address without confirming he had taken it down correctly.  Once he had my address, all further communications would take place by email – and that he’d be sending me information right away.  This did not happen.  He was in a rush to get me off the line, so that he could service other customers before his shift ended for the week. Either he got my email address wrong (inexcusable in one way) or he didn’t bother to send me the email (inexcusable in another way).  Even more bothersome was the fact that your firm shipped out a product without making sure that it would work as documented in the field.  This is totally without excuse.  Products coming out of the factory should be “perfect”, and not needing any repairs – especially by a customer.

So, you might be asking – what do I want?  For the first thing, as a customer, I want better support hours for your products – both weeknights and weekends.  For me personally. Since your firm screwed up by sending out a buggy unit and a manual that is incomplete, I would like for your office to suggest something which might be of real value to me.  Since my previous two previous air conditioner units failed after their warranties ended, you may consider an extended, full service, labor, and parts warranty for my two units.  I’m pretty sure that you do not design your units to fail shortly after 3 years of use, so this might be a cheap way to keep me (and possible future customers of the Wallmaster units) happy.  It also provides an incentive for your firm to improve the quality of its products, in a similar way that Hyundai’s increase of warranty protections forced its employees to build products with greater quality than before the warranty was improved.

 

Sincerely Yours,

Marian Johnson

 

Yesterday, I bought an air conditioner.

 

This is a tale of two air conditioners.  The first, a Friedrich (above), is one designed to fit my Fedders sleeve perfectly.  The other, a GE (below), is one that fits in a Fedders sleeve, but needs a supplied adapter kit to make a proper seal between the unit and sleeve to be both attractive and cool effectively.

I had to make a hard decision between these two units, and I needed the help of a friend to make me secure in my decision.

- - - - - -

But first....

As I may have mentioned before, both my Living Room and Bedroom air conditioners were having problems after being repaired.  The master circuit board on my living room air conditioner was on the fritz late last AC season, and it would not turn off.  After unplugging it for 8 months, the AC would not turn on properly. Either the AC fan would run without the compressor (no cooling, and a waste of electricity), or the compressor would run without the fan (a bigger waste of electricity).  A second repair on top of last year's repair would cost me as much as replacing the unit, so I decided to bite the bullet and replace this unit.  However, this left me with some decisions to be made with the bedroom unit.  A couple of years ago, the unit had a coolant leak which forced me to call factory authorized service for repairs.  This year, the unit doesn't seem to be cooling properly, and I didn't want to risk another repair which would only be a band-aid on the problem.  So I had to choose between repairing or replacing the unit, and then choosing which unit with which to replace the bedroom unit.

Because my two Friedrich units were lemons, I figured that I'd look for units which would fit into my sleeve with the help of an adapter kit.  None of the stores selling air conditioners gave me that option when I bought my living room AC.  So, I bought the Friedrich AC that would fit my sleeve with the highest cooling capacity.  And I am happy with it.  However, when I shopped for my bedroom AC, things were different.  The Friedrich AC that would fit my bedroom sleeve was out of stock.  And the salesman tried to steer me to the GE unit which uses an adapter kit. I was both unhappy that this option wasn't offered to me the first time I went to the store, and that I needed to choose between two imperfect solutions to my problem.  So I called my friend Vicki.

As my readers know, Vicki has been the voice of sanity in my life.  She is my most reliable and rational friend, now that my friend WDS has likely passed away.  When I reached her, we talked about my options and helped me come to a quick decision.  Although the GE unit would likely work and fit my needs, the Friedrich unit would do a better job for me.  We ended our chat when I reached the second store, where I bought the Friedrich unit.  Although it won't be delivered until after the next heat wave is over, it will be a welcome replacement for a unit which has become unreliable at too early an age.

- - - - - -

Given that I live in a top floor apartment with little cross ventilation, Air Conditioning is a requirement for me.  My persistent "complaining" kept the repair of my bedroom AC sleeve on top of the essential repair list.  So I'd have been foolish NOT to do what was needed to stay cool in the hot summer.  

What do you think I have should done?  Which AC solution should I have chosen?

PS: This question has been made more complex by a matter I'll discuss in my next post.

 

 

 

 

 

A second night out with a new meetup group

 

 

 

As you can see, I'm having a great time with the girls.  This is the second time I've been with this meetup group, and I've been made to feel welcome again.  Yes, it's a group that Mario could have attended, but I fit in much more as Marian, with the exception of my size.  (It's another reason for me to figure out how to lose some weight.)

 

Some people wonder why I'd have rather been born with a female body.  It's not extreme dysphoria as some transgender people suffer.  Instead, it's the social role of women - they are the glue that hold societies together.  Their conversations are more interesting, and they often involve the nitty gritty of life that men usually ignore.  (Don't get me wrong, I'd have rather had all the inconveniences and headaches of being a typical woman in order to have lived life as one.) 

I figure that one day, I'll have to make some hard choices.  Until then, I'll have an interesting life observing how different and/or similar life is on both sides of the gender coin.

 

 

 

 

 

 

Where is Superman when you need him?

 

The once ubiquitous phone booth.  Once, they were all over the place.  Now, they are a rarity - especially wooden booths.  And this one was spotted in Bethel, CT about a decade ago in a small theater.  At least we know of one place where Clark Kent could change into Superman without problems.

Why do I mention Superman?  Well, there are many people who want a strong leader to deliver us from the morass we have been in.  Although the economy has been improving for most of us, there are many people being left behind - and many of these people are Trump supporters.  As a TG person, this bothers me a great deal.  The social coalition which supports this wannabe tyrant consists of people who'd impose their brand of theocracy on the whole nation - and put people like me at great risk.

It's hard to believe that DC comics once had Superman reminding us that America is supposed to be a pluralistic society.  Today, a message like this would be dismissed as leftist propaganda, and not a statement of core American ideals.  This is so sad.  Maybe, we need a real life Kal-El to become a modern age immigrant from another planet and remind us what our core beliefs were and should be again.  But then, I'd bet that half of this nation would label him as an illegal alien.

A night at the prom

 

 

 

As you can see, I stand out from average sized women.  But I'm accepted in my presentation.  It's a nice feeling to know that one can be accepted for who she is inside.  But this may also be a reflection of my personality as Marian, as Vicki has noted that I am much more at home as Marian than I am being Mario.

 

I'd love to have two people no longer in my life to see the above picture taken at the FTF meetup group's 2021 Prom.  Even better, I'd have loved for one of them to be at this meetup.  No, it's not to impose Marian on this person.  Instead, it's to show this person that there is nothing to be embarrassed about in being with me. 

 

You'll notice that I am in the back of this picture of the women from the FTF meetup group.  The caption on the website labels us the women of the prom, plus one photo bomber.  At one time later on, several of the women got me up and dancing.  Even more fun, one fellow took me to dance with him shortly after this picture was taken.  (No, my gender preference hasn't changed.  But it was fun to have a man treat me as a woman.)  

Although I didn't bother to correct this picture for the background light, you can easily see that my "friend" wanted another picture of me with him.  And I gladly complied.  There was one thought in the back of my mind that I made sure to not act on.  It would have been a fun picture to have taken with me kissing him by surprise.  But several bad things could have come of it, so I let this innocuous shot be taken.

It was a fun evening, and I hope to do this again next year.